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Mike Calvert Toyota

(1,685 reviews)
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Reviews

(1,685 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mike Calvert Toyota from DealerRater.

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Great and awesome experience.

Great experience. Franklyn Odoemenam is a very experienced and a seasoned professional. His patience and cooperation made the transaction a breeze.The finance Department was equally professional and accommodating, explaining the paperwork presenting options with no pressure. I am very happy with my experience and would recommend Mike Calvert Toyota for your new Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Took a Toyota Camry in to them because it was

Took a Toyota Camry in to them because it was overheating. Mike Calvert was more than happy to repair the car. They charged $1400 and said that it was good to go. Changed thermostat, block test, fluids, etc. Two days later it overheated again. They said bring the car back and Mike Calvert offered to fix the fan that all of a sudden wasn't coming on for $1800. I asked them how was the fan working when I dropped it off and now is not. They said it was a point of failure issue and it was a separate repair. I am no mechanic, but I got them to agree that the radiator, fans, thermostat, etc. all work together. They believed because they did a block test that the "fans" had to be working. I asked had the car been test drove...... crickets. I called corporate and they got the dealer to offer a 15% discount on a repair that I shouldn't have to absorb. I was going to go further with pressing the issue, but we decided to just get the car repaired somewhere else. You would think this is the end of the story, but two more days after picking the car back up now other problems are mysteriously appearing. Thanks Mike Calvert for charging me to have my car worse off than it was when I had it repaired.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

My experience at this dealership was beyond awful.

My experience at this dealership was beyond awful. I bought a 2013 Chevrolet Sonic as a gift for my child. I paid 6400. The car seemed decent when I test drove it. In less than 24 hours the car started leaking oil. I called the dealership they refused to even look at the car. Kept saying there was nothing they could do, they needed to make a profit off the car and nothing was wrong with the car when they sold it to me. They showed no type of empathy or concern just brushed us off like we were bothering them. They knew this car had issues before they sold it to me and patched it up to make a quick sale. I wouldn’t recommend the Devil himself to this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Our salesman and the team, Prince D.

Our salesman and the team, Prince D., took care of once again! Thank you Prince!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The salesmen I dealt with , Demba and Ean, were

The salesmen I dealt with , Demba and Ean, were excellent, very professional and informative. I would highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Clay helped my mom throughout the entire sales process

Clay helped my mom throughout the entire sales process and was super nice and helpful. He is genuinely a nice and awesome guy! He even stayed past dealer closing to set up everything on the new truck, I would highly recommend him to anyone looking for a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very courtesy and helpful.

Very courtesy and helpful. David Tep worked with us at every level. He put us in a car! Thank you very much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Pre-work ahead of appt.

Pre-work ahead of appt. Lucas was great. Answer questions and actually went out and took a video of the vehicle since we were out of town. We Drove 3 hours and he had the vehicle pulled up and ready for us to review when we got there. Unfortunately while certified pre owned it had quite a few scratches on one side of the vehicle. I had pulled 2 other searches from the Internet he showed us both those vehicles. We ended up finding a vehicle that met our needs the dealership ship and the finance department were willing to work with us and we were extremely happy to Purchase a vehicle on that visit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The sales associate Carlos kept me informed with every

The sales associate Carlos kept me informed with every step of the buying process. He was very nice and professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Had a good experience dealing with Mike Calvert Toyota .

Had a good experience dealing with Mike Calvert Toyota . The service was fast and for sure kept their promise delivering the car on time. All the people I dealt with there were professionals and knew what they were doing .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.