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CarLink

(183 reviews)
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Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–5:00pm
Sunday Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
(973) 975-4965 (973) 975-4965

Reviews

(183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarLink from DealerRater.

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Great service

I'm always a healthy skeptic when it come to car dealerships. However I was very impressed with their service. Although they were short staffed; I was in and out in the same day with a used car. Here I am a week or so later and I'm still loving the car. Employees were agreeable and very helpful, and willing to work with you on car and prices.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car buyer

Absolute best dealer to buy a pre-owned vehicle . 5 stars all the way

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Car Dealership Around

Whether you're looking to purchase a new car, a used car or simply looking for a new repair shop, CarLink is the place for you. Steve and Rick are awesome and go above and beyond to make sure all your needs are met. I couldn't be happier with my new vehicle and the ease of my purchase. I recently started taking my other vehicles here for servicing and have had nothing but good experiences. My wife is due for a new car and I'm looking forward to doing more business with Steve and Rick in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Owner

Looking for a use car They are always responsible to return my call Need to make on appointment to go there And drive a use car the I select

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bought a car 2/16/2017/ 5pm

My wife and I purchased a used vehicle this eve. After a diligent and exhausting two weeks of searching for a reputable and courteous and professional dealership we found CARLINK auto. Victor is a awsome salesman! I couldn't stop thanking him for his Patience. want great car for great price/see Victor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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it was great experience

Great customer service, a huge car inventory, i will definitely recommend if u need used car u have to visit car.com

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1999 Toyota Landcruiser

Re: 1999 Toyota Landcruiser. Made an appointment Wednesday to purchase a used car after being told it was available and told to come down Friday morning. Did their preapproval process online too. Dealer sent an email saying they sold the car Thursday night and also left voice mail saying don't bother coming down after I had already taken a day off to pick up the vehicle. At least I didn't drive 3 hours each way to be told they just sold it. Dissatisfied and disappointed.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Awesome experience and very helpful

Thank you to rick and Brian you made our purchase for my daughter car very easy and painless. Your staff was outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Customer Service

Purchased 2 vehicles from here. Worked with Chet on the 1st and Rick on the 2nd. Awesome experience with both guys. Will definitely be back again when my daughter is ready to purchase her car. Extremely satisfied customer. Will be recommending them to everyone!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great sales but terrible after service

We bought our car and I came out of the car lot overly enthusiastic about the service that we had received. They put all other preowned car garages to shame as they seemed honest, enthusiastic and knowledgable. Chet was super helpful and friendly. On driving the car, the aircon didn't work, the back window didn't open and the foot brake wasn't working (this we knew when we bought it but agreed a reduction on the fee so we could get it fixed). The service that followed has been and continues to be atrocious. You have to phone up numerous times to get an answer and they NEVER call you back. We took that car back in to get the aircon, the window and the brake fixed, only the brake didn't get fixed. Chet disappeard whilst it was being fixed and nobody had a clue what the deal was. After our 21 days of temporary plates, the plates didn't arrive on time. Again Chet never called back to my repeated calling. We were 'guaranteed' that they would arrive. We still don't have them to date. This is a great place to go if you just need to buy a car. If you need them to actually 'do' something for you, forget it. It will take forever and you'll be on the phone every day trying to get them to view it as a priority.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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