CarLink

I purchased a 2019 Ram 1500 from CARLINK and, within nine days of ownership, discovered several issues that I immediately brought to the dealership’s attention. Because I wanted an unbiased opinion, I paid an independent repair shop to perform a thorough inspection of the truck. Based on that inspection, I brought my concerns back to the dealership. The passenger-side exhaust manifold is leaking badly enough that exhaust fumes enter the cab. I was told the ticking was “normal for a Ram” and that the general manager, Robert, said his personal truck does the same thing. While I knew the truck had a ticking noise when I bought it, I was never told that exhaust gases could enter the passenger compartment. I didn’t think much of it because they told me it’s a normal thing. I also reported rear wheel bearing noise, play in the front intermediate axle, and an intermittent issue where the infotainment screen goes black when shifting into reverse. I was told the wheel bearing noise was “normal for a used vehicle.” The only repair the dealership agreed to make was replacing two broken exhaust hangers at the rear of the truck. I paid full market price for this truck. I wasn’t looking for a discount, and I wasn’t expecting a perfect used vehicle. In fact, this was the first used vehicle I’ve ever purchased from a dealership because I believed buying from a dealer would give me more confidence than buying from a private seller. Instead, after paying for an independent inspection and reporting these concerns within nine days of purchase, I felt my concerns were dismissed rather than addressed. I expected a dealership to stand behind a vehicle when multiple mechanical issues including what I believe is a safety concern involving exhaust fumes entering the cab, were identified almost immediately after the sale. I gave CARLINK (Robert) every opportunity to make this right. If they choose to address these concerns, I will gladly update this review to reflect that.

The sales manager did an absolutely horrific job appraising my car. I come in with a verified cargurus offer and he believes it’s worth 0. He clearly needs more experience or to do a minute of research and he would have know he was very wrong.

We bought a 2016 Kia sole The price was OK We looked at the car fax it said it had a minor accident After having it a while We noticed the drivers door didn’t fit right Also the blower motor only worked on one speed We contacted the dealership they said we bought it as is We waited to trade it in They offered us 2000 $ which is way below what it should be The sale person was not very nice to us then we found out the car was stolen which was not on the car fax Please don’t buy from them I think all there vehicles we’re bought at auction

STAY AWAY FROM THIS DEALER!!!!! The whole experience was terrible. If i could give them a 0 I would. My car has had issues since the day of purchase. Due to the dealer being 2 hours away I decided to take the car to a dealer closer to where i live to get looked at. Long story short within 3 months the Fuel tank, Fuel pump, and valve cover needed replacing......the car has been parked for 3 months now with 9K worth of repairs......let's not forget I JUST PURCHASED THIS CAR. I have had to hire an attorney just because now I have a car note of $550 with a car that's been sitting for 3 months because I don't have 8k just laying around...... Lastly I spoke with the manager, and he offered NO SOLUTION. Actually, all he did was try to argue about how there was no way to inspect for a bad tank

Team was professional from the first contact. They did a great job in follow up. After the purchase they continue to follow up.

Very warm and welcoming. Easy purchase. Need a better warrantee than 30 days 1000 miles. Need to cover more

The listings online are outdated and they will still allow you to schedule appointments until the day and time of the appointment they will just cancel the it with or without any reason, mostly due to the car is no longer in inventory. Happened twice.

I just purchased my second vehicle from Hali Garcia of Carlink Morristown. I would highly recommend Hali. He is 100% on top of his game. Very honest, truthful respectful and a true gentleman. Please give him a call if you are looking for a quality used car.

Simply wonderful people who want to help you. I cannot say enough great things about this place!!! As a matter fact I can’t wait to need a car for myself (since the one we got was for my husband) because I already know where we are going. Hali Garcia is amazing!!! he is honest, no shady talk and extremely helpful. CHECK THIS PLACE OUT!!!!

Excellent overall experience today. Mia and Victor went above and beyond. It was a real pleasure working with them. We greatly value their professionalism and patience with us. Expectations far exceeded. Great vehicle! Very happy with the price and financing. Highly recommend CarLink in Morristown!