Reviews
Good Selection, Questionable Help
Carlink Autos provides a great experience for most car buyers. Owner Chester Van Doren is a respectable and very courteous individual to work with. He is an honest & straightforward salesman. However, when visiting this establishment be sure to ask for Chet's assistance as the other employees do not seem to share his enthusiasm for providing a great car buying experience. If at all possible avoid Steve, he came across as a blunt & relatively disrespectful seller. This car lot has a great deal of fantastic cars with straightforward pricing and information. However, if stuck with the worse of the two sellers the situation can deteriorate rather quickly. Be mindful who you get your help from.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 2.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
good experience
I recently visited car link where I was greeted by an extremely friendly father and son duo. I first spoke with the father who was helpful and pointed me in the direction of his son who was inside and awaiting my arrival. It had been snowing after some productive small talk we hopped into the car I had called asking about prior. Being a good salesman and having a great honest personality is something all car sales should be, but most lack. The son while driving with me was extremely honest and the cars was priced extremely fair. They even threw in new brakes and full service after we agreed on a price. If you are anywhere near the area of caldwells or within 50 miles and need a reliable car from someone you can trust go see Chet and his cars!!! 10/10
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honest, Fast, Caring, Unbeatable Prices.
Carlink is probably the most honest and easy to deal with dealer in the East Coast. After several searches we saw a car we liked, called for information, Chet answered and said it is still available We had a little chat, he let us try that and a couple of other cars. We decided to go for a ford edge and trade in ours. He valued our car more then anyone one else and he wasn't trying to oversell us anything. They don't really barge on their prices but that is because they don't charge any fees. The only thing they charge is state tax and tags. Highly recommend to go here to purchase a used car. Even if they don't have the exact brand you're looking for (bc they're a small family dealer) I still suggest to go take a look of what they have and try, you won't be disappointed. Bledar Asllani Jersey City, NJ
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent car buying experience
I was amazed at how knowledge able the owner, Chet VanDoren, was. He was able to answer all our questions without hesitation. He truly "heard" what we were saying when describing what we were looking for. The selection on the lot was amazing, basically something for everyone. He kept us update on his search for us and found the perfect car for our son. The credit process, loan and everything we needed was handled in a professional and friendly way. Will definitely be back to purchase from Carlink again. The Mackin Family
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pleasantly surprised
I had been looking around for a diesel pickup truck to replace my SUV. I was all set to buy a vehicle locally and I decided to look around and see what else there was. I had an appointment in Union county so I searched Cars.com for vehicles in a short radius. After several disappointing visits to larger dealerships, I came upon CarLink. I was initially not expecting much once I saw the size of the dealership and its independent ownership. But I found what I was looking for, a good condition diesel truck at a good price with the features I wanted. It was clean but not in that false super clean/trying to hide something kinda way. I was able to look the vehicle over thoroughly and wasn't bothered by anyone until I introduced myself. I met Chet's dad (sorry I forgot your name!) who was very nice and handed me over the keys. He was nice enough to give me directions around the area so that I could try out the truck under a variety of conditions. He let me drive alone (rare at the big dealerships anymore) and I was hooked. He told me his son runs the dealership and that he would be back later on so I exchanged information and went to my appointment promising a return. Upon that return, I was met with another surprise, Chet was a much younger man than I expected. Again, prejudging in the same way when I saw the dealership, I was skeptical. After a few minutes speaking with Chet, I was passed that skepticism. He was friendly, in no rush to sell me a vehicle and put a great offer on my trade right away. I was impressed with his knowledge of different vehicles and, being a former mechanic and car nut myself, even chatted cars for a few minutes. A few short pieces of paperwork later and I was the proud owner of a slightly used truck. Extremely smooth transaction, friendly pair of guys and all together great experience. Neither guys felt like car salesmen and made everything very comfortable. Probably my best dealer experience yet, and I buy a lot of vehicles. They even make good use of their very limited space. I recommend to everyone reading this to put aside prejudices over the smaller location and the young owner and you will be rewarded with a great vehicle at a great price with non of the stress related B.S. you get from the large dealerships. Thanks again guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
AMAZING!
I've been looking for a car for a few months now. I tried a few other dealerships, and they were terrible. On a whim, I decided to check out CarLink's 2006 Hyundai Elantra. Chet and Craig did a great job making me feel comfortable and did everything to make sure I got what I was looking for. They have good cars at good and fair prices. I cannot recommend this place highly enough. They honestly care about treating their customers with respect, not just about bringing home a big paycheck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service! Easy transaction!!
Excellent Service!! Easy to work with!! Did everything they could to make us happy!! Will definitely buy from them again!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Quick, helpful and knowledgeable
After an accident I needed a reliable car that would get good gas mileage. Due to my working and parking in some heavy urban areas I didnt want to buy anything too expensive. Saw two good possibilities with CarLink, tested both and settled on an '04 Accord coupe. Nice price, very knowledgeable staff and a quick turnaround time. They also did a full brake service of pads and rotors. Love the car and will definitely recommend CarLink to people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Highly Recommended Way to Buy a Quality Used Car
CarLink in Caldwell is the only place I go to get cars for myself and my family. The selection of used cars is great and the condition of the cars is excellent. I dealt with Chet and Craig who were honest and easy to deal with. The process is not high pressure sales, but rather trying to find the right car for my needs and in my price range. I highly recommend CarLink!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Father and Son Team
This is a nice lot with qulity cars to choose from, No one will hassle you while you are walking through their lot. They will work with you to satify your needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase