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Williams Subaru

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (151 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (151 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Williams Subaru from DealerRater.

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Williams Subaru of Charlotte

Thank you Aaron for helping me with the whole process of buying a car. it was a lot of paper work but you made it so easy. To me going to this place and getting a Subaru was the best decision ever!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Laiza, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Alignment

2014 Forester needed 4 wheel alignment. Work performed by Patrick McNulty on 6/29/23 in your shop. The car drives better than ever! He also replace a rear wheel bearing assembly. The car drives so much better, I can't believe it! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ken, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Very disappointed

I bring my car in routinely. I?ve started to feel that they?re taking advantage of my lack of knowledge of cars after a second opinion. While I love the customer service, I won?t be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service is great!

Purchased my WRX from a different location and moved to the area. Looked at reviews and chose to bring it to Williams Subaru for all my services. It had been a great experience each time and they are very friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Need a Subaru? - Work with Aimee!!

Absolutely love our Outback from Williams Subaru! Aimee Clark, our salesperson, was a dream to work with. She worked hard for us, and went out of her way multiple times, to secure our deal. Would work with her again next time we’re Subaru shopping - thank you Aimee!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Julie, we're happy you found our staff to be so supportive during your experience here at Williams Subaru We hope you continue to choose us for all your automotive needs! Take care! .

Must be the love.

We have been to this dealership on two occasions to find a car for our son. The sales staff and management teamed up to make our experience exactly what it needed to be. The pressure is low. The support and anticipation to the customer’s needs is high. We’re looking forward to a continued relationship with service and our next vehicle for our daughter. Love is what makes a Subaru a Subaru. And these guys must love what they do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

Loving the dealer and the vehicle!

I have been visiting this dealership for servicing my last vehicle since 2019. I purchased a new vehicle in 2022, and it's been a great experience - from purchasing to servicing visits. Loving the maintenance plan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jay, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Williams Subaru Charlotte NC

Williams Subaru is a great dealership. Aimee Clark answered all our questions and guided us through the process of purchasing and operating our new Outback. It was an incredible experience. We drove 100 miles to get this car. It was well worth the drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Susan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Highly recommend Williams Subaru for your next car

We are a two-Subaru family and already sold on the brand, and Williams Subaru is THE best Subaru dealership for sales, selection and service. We just purchased a Subaru Forester Sport at Williams and each member of the team was wonderful to work with. Our sales specialist, Aimee Clark, is super professional and helpful. She answered all our questions and took her time to make sure we were comfortable with our trade-in and purchase decisions. Thank you, Amiee and Williams Subaru.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

Don't waste your time!!!!

I can attest to this Ammie being the only one at this dealership that sells cars. People on the chat don't know anything, calls go to text system that is likewise useless. Someone called me and then transferred me to sales and that went to voice mail. Its been over an hour and no one seems to want to sell a vehicle. My advice is to shop somewhere else. Don't waste your time at Williams Subaru like I did.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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