DCH Kia of Temecula

I scheduled my appointment online and when I got to the dealership Mike had all of my information. My car was ready exactly when Mike told me it would be. My wife dropped me off at the dealership to pick it up. Mike checked me out and had me on my way so quick that I beat my wife home.

Excellent Customer Service Andrea is the best car sales person I have ever worked with. She is very easy to talk to and took the time to explain all my options, compare car stats, and even down to the detail of how each car worked. She is extremely knowledgeable. She went over and beyond to the point of driving my children in the dealership shuttle home to get their things for a sports practice while I stayed to sign papers with Bill. Bill Synder is very friendly and makes the paper signing experience enjoyable! He looked at all my options and was able to present me with the best option for our situation. Andrea and Bill make a great team and I am so glad to have met them both!

I purchased a brand new KIA Optima 2013 in August 2012 and today I had a flat tire. The tire is repairable and now the ROADSIDE ASSISTANCE is not available to me because they only want to tow the car to the dealership! However, the dealership does not fix tires they only replace the tires. So now I have purchased a 40K car that I thought I would be taken care of if I had broken down and now they are going back on their word. The car did not come with a spare tire and the sales representative stated that I would not need a spare due to the fact that I had ROADSIDE ASSISTANCE! But now I have to have my car towed to the dealership to get fixed, instead of a tire shop that would fix the tire for a fracture of the cost. It is a trap and way to keep the money flowing between the sales department and the service department. The fact that this little disclosure was not disclosed at the time of the purchase is unacceptable. So if you are going to purchase this car make the sales representative discloses the roadside assistance guidelines. Because they will only cover you if you are bringing the car to the dealership. Sincerely, Very unhappy customer!

Great car buying Experience!!! I went in not hoping for much being that I had a trade in and dealerships in the past have tried to low ball me. DCH KIA offered me a good price for my trade in and helped me find a affordable yet economical car - KIA FORTE. It seats 5 comfortably and is it great on GAS. I love it! The sales staff that I worked with - Jimmy and Stewart - were both professional, friendly, and courteous. They didn't try to push me into a deal I wasn't comfortable with. They listened to what I was looking for and what I could afford. Jimmy was able to get the finance department to accomodate my requests for the monthly payment I was looking for. The finance department was also wonderful. Like I said - I was straight to the point. I let them know what I could afford and they worked with me. A million KUDOS to DCH KIA of Temecula!!! WOW!

Excellent service I had my Kia Soul in for an oil change, recall work and a funny noise coming from the dashboard on the passenger side of the vehicle. I knew that the oil change and recall work would not cost very much, but I was very concerned about the cost to locate and fix the problem with the funny noise. Mike Martinez was very professional and seemed genuinely concerned about making sure that the problems were taken care of. The repairs were taken care of quickly and because my husband and I both work full time, he made it possible for me to pick up my car after service department hours which was greatly appreciated. To top it all off, the funny noise turned out to be a minor issue and I was not charged a penny to fix the problem. I will definitely bring my car back for routine maintenance and any other issues that come up.

Recall Kia Rondo LXV6 I called service about the recall and made an appointment. After several delays from my side because my wife's car was at the dealer for service, I finally had the car serviced and was pleasantly surprised about the speed it was done, without having to take the trip home/dealership again. Mike Martinez is doing a great job and is greatly appreciated. Regards, Andre van der Poel

Excellent Experience The entire team where such a pleasure to deal with especially Michael Munroe who made purchasing a car painless and even enjoyable! Anyone interested in checking out a Kia should stop in and meet this team in Temecula they really are the best I've ever dealt with.

My experience with DCH KIA of Temecula was awesome. I went hoping to buy a new KIA Optima and I left with a new KIA Optima Hybrid. My sales person Andrea was fabulous she gave us a few minutes to walk around then came over to introduce herself and asked if we needed any help she wasn't pushy of over aggressive. She new the ins and outs of the vehicle and answered every question I had. At one point and time during the buying process I probably had some sort of interaction with almost every employee there and they were all very pleasant. The manager and the finance department was also great working hard to get me the deal and the car I wanted. I will definitely recommend DCH KIA of Temecula to my family and friends.

Great service, great people. keep up the good work

Everyone I dealt with was very friendly and helpful. Especially the gentleman at the parts desk. I asked him a million questions about accessories for my Soul. He looked them all up and helped me pick out just what I needed. :-)