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Bob Maxey Ford of Howell

(1,313 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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Service

Friendly staff great to work with . Do good work make sure everything is checked out and works properly. Keep your vehicle clean as well. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jenney is great

best Dealer I have been buying from. Fair and best Service Dept. The appointment are kept on time and keep your schedule very close. I have been going there for 15 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fantastic place, fantastic people!

I don't give out 5 star ratings to just about anything. But I must say Bob Maxey deserves it !love this place. From our sales person, to the service department, all friendly and willing to please their customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

straight up service with a smile

Needed a new truck, preferably a Ranger. I went to Bob Maxey for a quick look around and was treated very well. No pressure. I came back the very next day to talk business. They had a very nice silver, fully loaded Ranger on display and I decided that that was it. I sat down with sales rep that I talked to the day before and came away with a fair deal. I was very happy with the no pressure or trickery that I experienced in previous years. I might add that the Ranger is a pleasure to drive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service after MVA

Knowledgable and eager to reach resolve in the MVA with regards to repair on my 1018 explorer. I could have chosen another dealership that I am more familiar with as I am new to the Howell area. I took a chance and have a winner in Bob Maxey ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Tire repair

One of my tires had a nail in it and was low and Bob Maxey Ford fixed it on a weekend when they were busy with repairing other cars. I phoned Saturday morning and had it fixed at 1 pm that day! I am very grateful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience!

I Love Bob Maxey Ford of Howell Everyone is so pleasant and very helpful and my sales lady, Julie, is great at getting the best deal possible for me. That really means a lot to me and I really appreciate her hard work in satisfying my needs. Thanx also for the popcorn. What a nice touch - It's a total plus for visiting Bob Maxey!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2019 Escape purchase

Everyone at Bob Maxey is extremely helpful, but Jenny is the absolute best! She goes above and beyond and I'll never buy from anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good experience all around!

The had the vehicle i was looking for in stock and ready to go. The salesman I dealt with took the time to understand what I needed and described the features the vehicles came standard with as well as which options we most useful and worthwhile in my particular vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Remove Valuables Before Service

Took my Ford in for a recall fix. Process went fine; easy check-in, timely service. On my way home I found that my IPod was gone. Service mgr made inquiries, but no one admitted to taking it (imagine that). Will not go back.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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