Reviews
Outstanding Service !!!
This was my first experience dealing with Bob Maxey Ford and it won't be my last. My vehicle was waiting for me when I arrived, it was clean, gassed up, and ready to go. Julie was amazing she transferred my plate, we did the documentation in a few minutes and the owner even stopped by to see me to introduce himself. I told him that I would be back in about 10 months for another truck for my son.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Will was the BEST. Salesman! Knowledgeable and on the ball.
We had a few bad experiences while shopping for a truck at various dealerships....Bob Maxey Ford made the whole thing a pleasurable experience, and that was mostly due to our wonderful salesman Will! He was knowledgeable, quick with everything and had a great personality! Thank you! I’m LOVING MY NEW TRUCK!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great job.
Perfect car delivered perfectly. Brian Waldo did another professional job, pleasing a hard to impress guy. The Edge Titanium is amazing. The safety features are great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sales Representative
Brian Waldo provided excellent service. He is extremely knowledgeable and personable. . I will continue to lease and purchase cars from Brian Waldo. He is a great representative for this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always satisfied
The dealership has always done their best to satisfy me as a customer. Both sales and service go beyond most expectation. All of my issues have always been resolved
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great
Good People to work with. Sometimes service takes longer than expected, but acceptable. Work with you on helping find problem and recommending fixes and alternatives
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Routine maintenance
After arriving at my appointment time for routine maintenance and checking in, I was waiting for a short time when service staff had foresight & initiative to come to me & asked if they might also assist with other service tasks I needed but I already had an appointment elsewhere for that. The scheduled services were completed there & vehicle returned clean' ready for my day to continue as planned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bob Maxey Ford
Honest, reliable, efficient service. For both repairs, recalls and purchases, I have always gone to Bob Maxey Ford in Howell, Michigan. This is my 4th vehicle over 2 decades, that I have purchased there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very pleased client!!!
Everything was exceptional from the sales experience to delivery. And we love the hybrid car for ecology as well as performance, and follow up by everyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Car service
I had to go to the closest dealer. This was it. Very poor service. Although they are very nice to people who want to buy cars of course.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lynn, Thank you for reaching out. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please contact us (517) 545-5700 if you?re willing to provide a few more details about your visit so we can determine how to better serve you in the future. Sincerely, Mike Maxey