Bob Maxey Ford of Howell

I don't give out 5 star ratings to just about anything. But I must say Bob Maxey deserves it !love this place. From our sales person, to the service department, all friendly and willing to please their customers!

Needed a new truck, preferably a Ranger. I went to Bob Maxey for a quick look around and was treated very well. No pressure. I came back the very next day to talk business. They had a very nice silver, fully loaded Ranger on display and I decided that that was it. I sat down with sales rep that I talked to the day before and came away with a fair deal. I was very happy with the no pressure or trickery that I experienced in previous years. I might add that the Ranger is a pleasure to drive.

Knowledgable and eager to reach resolve in the MVA with regards to repair on my 1018 explorer. I could have chosen another dealership that I am more familiar with as I am new to the Howell area. I took a chance and have a winner in Bob Maxey ford

One of my tires had a nail in it and was low and Bob Maxey Ford fixed it on a weekend when they were busy with repairing other cars. I phoned Saturday morning and had it fixed at 1 pm that day! I am very grateful!

I Love Bob Maxey Ford of Howell Everyone is so pleasant and very helpful and my sales lady, Julie, is great at getting the best deal possible for me. That really means a lot to me and I really appreciate her hard work in satisfying my needs. Thanx also for the popcorn. What a nice touch - It's a total plus for visiting Bob Maxey!

Everyone at Bob Maxey is extremely helpful, but Jenny is the absolute best! She goes above and beyond and I'll never buy from anyone else.

The had the vehicle i was looking for in stock and ready to go. The salesman I dealt with took the time to understand what I needed and described the features the vehicles came standard with as well as which options we most useful and worthwhile in my particular vehicle.

Took my Ford in for a recall fix. Process went fine; easy check-in, timely service. On my way home I found that my IPod was gone. Service mgr made inquiries, but no one admitted to taking it (imagine that). Will not go back.

Most awesome purchase we ever made. No! absolutly no pressure from anyone. Our Sales lady, Valerie, was very well versed in customer service and very knowledgeable about not only Ford products but knew to take the extra steps without being prompted to make our purchase the purchase of a lifetime. For example, She took the extra step to set up a 5th wheel hitch person in case we needed it! I have never felt more at ease when making this purchase! The process was smooth, timely and most of all very well handled. The purchase process at Maxey Ford was one I have never dealt with before and frankly she nailed it! She handled everything except the warranty discussion in which Rick Goodlaski who we talked to was just as knowledgeable as she was! I can't emphasize enough the care and patience Maxey Ford had with us in making this purchase. They were not satisfied until all our questions, concerns, etc were answered and they treated you like you were human and not just another sale. Other Ford Dealers could learn from this Maxey Ford! Maxey Ford we will be back!!

Had a vibration on my 2016 from day one. At 6000 miles (at which point the truck was one year old BTW) took it in and a road force balance greatly improved the problem, enough that I wrote it off as a characteristic of an F350. Roll forward to May 2019 while doing an oil change I requested balance and rotate. Now we’re at about 15K miles BTW, so not a highly used or abused truck. I noticed nothing leaving Maxey and heading back to South Lyon...until the next morning when I went out and as I was getting on 96 I realized the steering wheel was not shaking but oscillating. It cleared up but still felt weird. On my return trip it happened again and I drove straight to Maxey, knowing there was a tire issue, and had them rotate the tires back. It took two additional visits to finally identify two “bad” tires - they would “balance” fine but their road force numbers indicated they would also put forces into the chassis which when the tires phased together, since corners cause one to roll farther than the other, the vibration was irritating. I don’t think the tech got it at first but Jim took the time to drive some extra time and once he felt it the problem was going to be solved! As I write this I’m 400 miles into a drive to Florida with a loaded 24’ trailer, which I have done twice this year prior to the repair, and the truck is smooth! Thanks Jim and company for getting to the bottom of it!