Reviews
Mrs. Donna Pascaris
Had a warning that the transmission needed to be serviced. Called for an appointment. When I dropped the vehicle off, I was told that the work would take a few days, and was given a loner car to use. My Escape was returned twelve days later as a result of "backorder parts". Overall, the service was good and the delay was acceptable.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2014 Focus Service Visit
I came in for a scheduled "The Works" oil change. The service staff were polite and professional. The work was completed in a timely manner. I will return for my next required service and my next purchase.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service
2016 Escape.. Took in for minor service issue. Love the new waiting area. Very accommodating. Love the car wash when work is completed. Howell has an outstanding staff and we couldn't be more pleased with the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, thank you for sharing your recent experience with us. The staff at Bob Maxey Ford of Howell, Inc. always strives to provide personable and excellent customer service. We greatly appreciate your business, and thank you again for the review!
customer
2016 escape..sales person friendly and explained everything.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Fast service. Friendly and polite staff. Washed car after service. Nice extra.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We appreciate your review and hope we can continue serving you for many years to come.
Quick and efficient
Needed an oil change. They were quick friendly and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Explorer
The whole staff is wonderful and very friendly. They treat you like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We appreciate your review and hope we can continue serving you for many years to come.
Excellent Sales and Finance Personnel
I purchased a 2016 Ford Escape. Only have had it for a few days but I love it. My sales person was very helpful and diligent in finding the vehicle I wanted. The finance guy was also very informative which will also help me in future purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are more than glad to be of service, Ronna. Do not hesitate to call if you need anything. Be safe on the road.
2014 ford focus
very kind and informative service manager was spot on with all his help and the driver was very nice
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Bob Maxey Ford of Howell, Inc.. Again, we appreciate your recommendation of Bob Maxey Ford of Howell, Inc. and we hope to be of service again in the future.
Great Service!
2015 Lincoln MKC. The service was great and the staff is always helpful!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, David! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. If you ever need help, just give us a call. Happy motoring!