Reviews
great experience
I leased a 2016 escape. The sales person was well informed and experienced and very helpful. The car is perfect, I'll definitely return for all future business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and review, Sherry. Do not hesitate to call if you need anything. Be safe on the road.
jim olivetti
Dan is running things well. Much improved customer service over previous experience. Jordan was great, very helpful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Coustomer
Easy in and out. Fast service Pleasant fro0m all encountered. Will be back for further service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Went for the "works" oil change and service and they even washed the car for us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robin, thank you for sharing your recent experience at Bob Maxey Ford of Howell, Inc.. Thanks again for the positive feedback!
Mrs. Donna Pascaris
Had a warning that the transmission needed to be serviced. Called for an appointment. When I dropped the vehicle off, I was told that the work would take a few days, and was given a loner car to use. My Escape was returned twelve days later as a result of "backorder parts". Overall, the service was good and the delay was acceptable.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
2014 Focus Service Visit
I came in for a scheduled "The Works" oil change. The service staff were polite and professional. The work was completed in a timely manner. I will return for my next required service and my next purchase.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service
2016 Escape.. Took in for minor service issue. Love the new waiting area. Very accommodating. Love the car wash when work is completed. Howell has an outstanding staff and we couldn't be more pleased with the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, thank you for sharing your recent experience with us. The staff at Bob Maxey Ford of Howell, Inc. always strives to provide personable and excellent customer service. We greatly appreciate your business, and thank you again for the review!
customer
2016 escape..sales person friendly and explained everything.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Fast service. Friendly and polite staff. Washed car after service. Nice extra.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We appreciate your review and hope we can continue serving you for many years to come.
Explorer
The whole staff is wonderful and very friendly. They treat you like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We appreciate your review and hope we can continue serving you for many years to come.