Reviews
Great service & beautiful facility!
I came in for my first oil change/maintenance since leasing a new 2015 Escape. The experience was very pleasant. I was checked in immediately and went to wait in their newly remodeled waiting area. Very nice! Free coffee and snacks. Sat and watched tv in a very comfortable area. Before I knew it ... my car was ready and I was on my way. Since it was my first oil change since leasing the vehicle .. it was totally free. Thank you so much for making the experience very enjoyable !!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Great Dealership
The service is always great at Bob Maxey of Howell, Dan Retherford and the service people take good care of us!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Repair Work
The individuals that work in your collision shop are always very professional and the work that is done has always been excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your response, Brian! We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
Outstanding service and friendly staff
I was taken care of immediately and directed to the lounge where there was a variety of snacks and coffee and donuts. It was nice to partake and watch the news while I waited. Another touch of class was, my vehicle was washed and ready for me outside the door. I purchased my vehicle from Varsity in A/A, but will definitely consider Massey the next time I plan to purchase a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent from the moment we walked in.
We practically needed a miracle to get qualified, but your staff made it happen. Everyone was pleasant and accommodating. They offered our kids paper and colored pencils, and water and popcorn just to keep them happily occupied. Overall great people and we will be back for our next car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. Hope you're enjoying your vehicle, and as always, drive safe!
Great Saleman
We have been buying and recommending this dealer because of salesman Dennis Balla for over 18 years there service department has always treated us well even giving free loaners and rides to and from our home. We still own the Fords we first bought
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great experience
I leased a 2016 escape. The sales person was well informed and experienced and very helpful. The car is perfect, I'll definitely return for all future business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and review, Sherry. Do not hesitate to call if you need anything. Be safe on the road.
jim olivetti
Dan is running things well. Much improved customer service over previous experience. Jordan was great, very helpful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Coustomer
Easy in and out. Fast service Pleasant fro0m all encountered. Will be back for further service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Went for the "works" oil change and service and they even washed the car for us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robin, thank you for sharing your recent experience at Bob Maxey Ford of Howell, Inc.. Thanks again for the positive feedback!