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Bob Maxey Ford of Howell

(1,307 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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Very friendly people, took care of me with no pressure to

Very friendly people, took care of me with no pressure to get more than I wanted, will go to bob maxey for my next vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The purchase process was easy.

The purchase process was easy. I thank the staff for an easy experience. Thank you for caring.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Nice clean friendly dealership.

Nice clean friendly dealership. Beautiful new king ranch F-350 that rides like a luxury car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It is an awesome Dealership with great staff.

It is an awesome Dealership with great staff. They also know how to take care of their customers in every department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy, breezy … Tina finds what we need, is available when

Easy, breezy … Tina finds what we need, is available when it’s convenient for us, and handles all the details!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This was our first experience with Bob Maxey Ford and our

This was our first experience with Bob Maxey Ford and our salesperson, Will Andrews, was excellent. We were please with the entire experience from trade in value through financing options and Will Andrews even drove the car to the house and exchanged vehicles on a Friday night. Everything was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I have been doing business with this dealership for the

I have been doing business with this dealership for the past 26 years, and my experience has been excellent every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

For the last five or six years I been treated better than

For the last five or six years I been treated better than one would expect. I will keep coming back thanks to my sales person Josh

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I am very happy with my Ford Explorer.

I am very happy with my Ford Explorer. I was not happy at all with the way I was treated by the used car manager. I was pressured by him to take delivery of the car in one day or he was moving to the next buyer that was interested in it. I looked at the car on a Monday and was not able to drive it because it had not gone through inspection yet. I still put a $500.00 deposit on the car. I came back to Bob Maxey as soon as the New Car salesman I was working with called me on Tuesday morning, after it came out of service. I drove the car and decided I would purchase it. At that point I told Will I may not be able to get the car until Wednesday since I had to go back to work and try to get all the paperwork in order, insurance, loan from my CU, and a ride back to the dealer to pick it up. That's when I was told "the used car manager would sell the car if I didn't take delivery of it by the end of that day" Tuesday. I still made the purchase. I did tell the finance guy in used cars that I was not happy with the way I was treated by the used car manager and was given excuses. I knew Will in New Cars and worked with him before, and a friend told me Will was a good guy to work with. I would never purchase a used car from Bob Maxey Used Cars, I would work with New Cars again. Also, I told the New Car Manager what was happening, and he did tell me if I could not make everything happen on Tuesday, the car would be there waiting for me on Wednesday or Thursday.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mr K Boyes

We leased a car and the experience was what we expected. Friendly fast and well worth the trip.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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