Reviews
Mud flaps installed
We had mud flaps installed on 2015 Ford Taurus they look vey good Brian Waldo was very helpful. But I'm rather doubtful they will keep the dirt out of the doors seems a shame to have such a mess to clean after washing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
oil change
2014 ford escape,cameinfor an oil change rep/ was good , service was short and good waiting was peasant, would recommend your service to anyone thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're always happy to help our customers at Bob Maxey Ford of Howell, Inc.. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Housewife
This is my second experience with your service department and I am very satisfied with the excellent service I have had with you. Billy waited on me and was very efficient with his customer service. he kept me updated with what was going on with my Escape and it was done sooner than expected which was great. My husband needed his truck back for hunting and my car was done at just the right time CUDO'S to Bob Maxey for the great job. Thank you once again Julie Dockett
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than glad to be of service, Julie. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
Service - Dent Repair
Quick turn around. Great response to my issue.................................................................
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great
Great experience all around friendly service visit. Will surely return again
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good thorough service.
This was the first time I have used your service. I was coming in for an oil change & a vehicle recall on my leased 2015 Fusion. When I called for an appointment the person I spoke to was very helpful. He explained how long it would take. The staff was courteous when I got there. It took a little longer than expected but that was because they did such a thorough job. They found a nail in one of my tires and were able to patch it. I was very thankful they checked everything out as a flat tire would have been very stressful for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service, love my new car
I love my 2016 Explorer and everyone at the dealership was very helpful and friendly
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
repair of brakes
had a full brake job done on my 2010 F150. noticed vibration that wasn't there previously. brought it back in twioe to rectify the problem. was advised to take it to the place where I bought the tires after rebalancing twice did not work. was also advised to bring it back in if further attention was needed. I felt like the service manager, Dan Retherford, really cared about getting it right for me.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear of your positive experience with our location, Taryn. Exceptional deals and positive customer service come standard with the dealership. Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
Phenomenal Service, Honest Service
The vehicle I purchased was a 2015 Focus SE hatchback. The service was phenomenal and so was the staff. They took care of everything, reviewed and showed everything also.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
On time service
Car was worked on according to our pre-determined time and was ready when expected. Good job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're always happy to help our customers at Bob Maxey Ford of Howell, Inc.. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!