Reviews
Bob Maxey is awesome.
I brought my Escape in for warranty work on leaking coolant and a sticking hatch in the back. They were able to fix the hatch easily. They weren't going to be able to fix the coolant issue before close and I needed a car for work the next day. There were no rentals available so I was going to have to bring it back at a later time. When I went to pick up my car, a rental had come back so I was able to use the rental and they fixed the issue the next day. The timing couldn't have been better. All the guys in service are awesome, friendly, knowledgeable, and easy to work with, especially Billy Oatman who is great at his job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tow Damage From Ford road side assistance
Due to Tow Truck damage to my truck, Bob Maxey Fixed my Grill after countless attempts to contact Ford road side assistance. I do not recommend calling Ford Road side assistance as the tow companies they use do not treat your vehicle with respect. And Trying to get any issues resolve with road side assistance is impossible , even the dealer ship never got any support from Ford road side assistance. Thank you Bob Maxey Ford of Howell
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
GREAT SERVICE
My visit to your body shop was very nice Matt did a great job
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Michael! We're happy to help however possible. Hope you're enjoying your vehicle, and as always, drive safe!
Oil change
Service was excellent, done in a very fast order, thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Bob Maxey Ford of Howell, Inc.. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
2015 Escape
Cheri Cash is fantastic! We love our new 2015 Escape.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
The service and employees are the best. Been to many dealers threw the years and Bob Maxey Ford in Howell is the best and most honest I've worked with. Thank You Dan Retherford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, Ronald. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
5 Star All The Way !
We have been purchasing our vehicles from Bob Maxey since 1999 and have had very successful service on all of them. The new service team headed by Dan is first class all the way. Whenever we need an appointment for service we make only one call to(Service Advisor) Billy Oatman and everything gets handled 100%. With this quality of service we will continue to purchase all of our vehicles from Bob Maxey Ford of Howell,Mi.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Collision repair
My only issue was that it took nearly two months to do the job.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your honest feedback, David. We will continue to work hard to keep improving for the benefit of all our valued clients!
Great customer lounge!
Jennifer Olrich is an excellent sales person. She was very patient w/ me while I made up my mind. Dealing with Jenny is a positive experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words!
Brake work.
The service tech was informative and the work was done timely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.