Reviews
Purchase of used car
It was my granddaughter that purchased a car. Mike was excellent with her. I wouldn't go anywhere else.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Janice, we are happy you had a pleasant experience at our dealership. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Happy motoring!
Great service
They are very nice people that work there and no how to take care of the costumer
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Adam, thank you for your positive review. We're happy to have been of service to you. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Great service
The service is great, the people all know what they're doing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the feedback. If you need more help, our team is available to talk -- safe travels!
Maxey "Maxemized" our buying experience....!!!
This was our first time purchasing a new Ford product. We were very pleased with our overall experience at Bob Maxey. Our salesman, Will Andrews, was one of the most pleasant, most courteous sales representatives we have encountered. He told us right off, if he didn't know an answer to our question he would find someone who did. We have purchased many new vehicles in the past and this was one of the easiest transactions we have done, We sat briefly with Will and gave him an idea of what we were looking for and he found us the perfect vehicle first try. He *listened* to what we said and he nailed it....! We understand that Will is new to your dealership and believe he will be an asset to your company. Jeff and Rick were also great to work with....!!! If your service department handles your customers as well as your new car sales staff, I know we will be long time satisfied buyers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob Maxey is awesome.
I brought my Escape in for warranty work on leaking coolant and a sticking hatch in the back. They were able to fix the hatch easily. They weren't going to be able to fix the coolant issue before close and I needed a car for work the next day. There were no rentals available so I was going to have to bring it back at a later time. When I went to pick up my car, a rental had come back so I was able to use the rental and they fixed the issue the next day. The timing couldn't have been better. All the guys in service are awesome, friendly, knowledgeable, and easy to work with, especially Billy Oatman who is great at his job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
GREAT SERVICE
My visit to your body shop was very nice Matt did a great job
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks, Michael! We're happy to help however possible. Hope you're enjoying your vehicle, and as always, drive safe!
Oil change
Service was excellent, done in a very fast order, thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your strong recommendation of the staff and Bob Maxey Ford of Howell, Inc.. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
2015 Escape
Cheri Cash is fantastic! We love our new 2015 Escape.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tow Damage From Ford road side assistance
Due to Tow Truck damage to my truck, Bob Maxey Fixed my Grill after countless attempts to contact Ford road side assistance. I do not recommend calling Ford Road side assistance as the tow companies they use do not treat your vehicle with respect. And Trying to get any issues resolve with road side assistance is impossible , even the dealer ship never got any support from Ford road side assistance. Thank you Bob Maxey Ford of Howell
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
The service and employees are the best. Been to many dealers threw the years and Bob Maxey Ford in Howell is the best and most honest I've worked with. Thank You Dan Retherford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words and review, Ronald. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!