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Bob Maxey Ford of Howell

(1,314 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed
New (855) 371-0965 (855) 371-0965
Used (888) 854-3134 (888) 854-3134
Service (855) 279-9542 (855) 279-9542

Reviews

(1,314 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bob Maxey Ford of Howell from DealerRater.

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fantastic dealership.

i will not go to any other dealership. my sales person was great and i will return to buy my next car or truck from her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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REPAIR TO CAR

i WAS DISAPPOINTED WITH HOW LONG IT TOOK TO GET MY CAR INTO THE DEALERSHIP TO GET FIXED; HOWEVER, MATT (BODY SHOP MANAGER) WAS VERY NICE AND PROVIDED GREAT SERVICE TO ME ONCE MY CAR WAS IN THE SHOP.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Customer Service!

Service was excellent! We bring our vehicles here for oil changes and will continue. Thank you for your valued customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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AWESOME Service Manager

Dan, the Service Manager was AWESOME !!! He got me an answer on my paint repair job and we will be scheduling it upon our return from a mini trip. He assured me everything would be taken care of under warranty and was super friendly and accommodating. I think I'm going to like it here!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service, great people

The staff was very helpful. Everything went very smoothly with me buying the car, just took a little more time that I expected. But it was a great experience and I will definitely be recommending them to my friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Camille, we are so pleased to hear your experience with us was a positive one. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Love Coming Here!

Bob Maxey is amazing they offered several suggestions with our minivan, offered to take care of items for a very minimal charge, and a few things offered as a courtesy just for using them often. The office staff is very accommodating and friendly, with FREE coffee, snacks and wifi. Love coming here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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60.000 mile Service 0f 2001 Mercury Mariner

Made appointment day before and on Friday of holiday weekend, was in early and serviced promptly. Pleased with car wash;(my suggestion years ago)and good service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

2012 ford escape. The used cars staff was excelent. They listend to what we wanted in a vehicle and did what they could to het us in one it was a good experiance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great services

My hometown dealer no hassle dealer thumtbs up.You feel like you are in a hotel the way it's updated !!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Julie, thank you for such kind words of your experience here with us. It means so much to us to gain your trust in our business. We hope to see you here again soon.

Great service - In and out quickly

Was in and out! Very satisfied with the experience. All employees encountered were friendly and helpful. Love your new "digs"

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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