Audi Denver

My 22 year old daughter recently bought a used car from Audi Denver and it was the shadiest deal I've ever seen. They treated her so poorly during the entire experience, and are refusing to stand by their word. Here's what happened: My college daughter had been looking for a used car for a while to purchase for cash as she was moving out of state and needed something to transport her to Florida. She found a "gently used" 2009 Chrysler Sebring at Audi Denver that only had 42,000 miles on it. She and her boyfriend went to the dealership to check it out. She told them it would be a cash purchase. Multiple times during the encounter she was told they "would like to speak with her father to make the deal". She told them each time that it was her purchase and they were dealing with her. They told her "she was too young to make these decisions". She test drove the car and asked many questions. They told her that it had working bluetooth and that their mechanics checked it out bumper to bumper and it was in amazing shape. She purchased the car in cash for $10k. The next day she realized she could not connect to the bluetooth and the emergency brake did not work. She called the dealership and they told her to "deal with it". She pressed them hard over several days and finally they relented and agreed to put bluetooth in the car and fix the e-brake. They did the work. A couple days later she filled it with gas for the first time and saw there was no gas cap. She was frustrated but did not want to call them again and she went and bought a gas cap. A couple more weeks go by and she hasn't gotten the title still. She starts calling them to find out where it is as she is moving out of state. Every time she calls they tell her "they don't know and can't help". My daughter then moved out of her apartment on 4/29. She moved in with me for a few days until she was due to leave for Florida. This past Friday 4/30 she was driving home from her apartment after having a final cleaning there. She was talking to me on the phone and was blocks from home. She told me "mom, my oil light just came on". I told her to come home and we'd check the oil and take it for a change before she left for Florida. She pulled in front of the house and the car died. We looked at the engine and there was an oil leak and the car was completely out of oil. Engine was done. Now, mind you, she's had this car for not even 6 weeks and still doesn't have the title in hand despite frequent calls to the dealership. She called the dealership yesterday and again they've told her "too bad" and they can't help with the car or title. She told them they explicitly told her there was no oil leak and they said "oh well". I just can't believe that a dealership like Audi Denver would treat a customer so poorly and I know if they are treating my daughter this way they are probably treating other young women this way. Now she has a car she paid $10k (all her savings) for and no title and no functioning car. I am hoping that bringing some awareness to this dealership will cause them to do the right thing and take the car back. It is nothing for them but life changing for my daughter.

Stan is always so helpful for me, and makes sure all is done. Appreciate his advise and also Mark who works of older cars.

Service advisor went out of his way to remedy my issue

I had a tire punctured by debris from a new construction spot, causing my tire to go flat on Labor Day Weekend. I was stressed as this all happened, while I was out showing homes to clients. Audi Denver sent their repair guys out and they got me back on the road. Very happy with Audi Denver. Jared is always helpful too in the service department.

Patrick was very friendly and helpful. Walked me through every function of my used A4.

Excellent service. Made the purchase as easy as possible. Brought the car to my house.

Why do you let employees wait and customers work without masks in the building? Service Reps, Sales People, Customers. Some don't even PRETEND to wear masks. Some just dangle them on their ears. Some have them only around their chins. A Customer was seated in the waiting area for at least a half an hour wearing his below his chin.

Luke was easy to work with, informative, helpful, available, and best of all he was not pushy. Being a single female coming into the dealership solo on my first visit, I really appreciated this! There was no pressure and I was well taken care of! Other employees in the dealership were friendly and the trip to see the finance manager was an easy one. There were no surprises, everything was exactly as it was presented. I highly recommend!

Superb service. From the mechanic video to the explanation of recommendations. Very honest and professional.

Exceptional customer service by Reid McDonald. Amazing customer service by Monica my financier. I will be referring many more individuals to your company!