Reviews
Car Repair Experience
Brought my Kia Sorento in for service,and Melissa took care of me .She was upfront and took care of all my paperwork with my warranty,I couldn't of asked for a better experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Brian, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
First time (and last) visitor took my wifes 2019 Kia
First time (and last) visitor took my wifes 2019 Kia Optima lease that needed inspection and had heat issue, the Kia it was from was to busy this week . I have worked with Mechanics my whole life (55 Years old), this facility is a classic hack shop that runs you around and over charges for things you dont need. I don't have space here to explain the whole issue but trust me when I say, stay as far away from this service center as you possibly can. The sales people at this place should quit or ask for more pay because the service center is costing them for sure.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi. We apologize you were not happy with your experience with us. But frankly your car was a mess. Your radiator fan was broken, your inspection was past due since March, oil was a quart and a half low, your oil pressure switch was clogged, you had no tpms sensor on a new tire and wheel, which probably triggered your warning light. Even though it's a lease we recommend you do basic maintanence to your vehicle. Thanks for your comments.
Notice: how they never mentioned all the things that they actually did like change all the brakes on a lease with 20k miles that did not need doing. Bottom line is that you don't need to listen to me. They are literally loaded with reviews all the same as this one. 100s in fact on multiple sites. One need only look you don't have to listen to me. Again all the people in sales should leave that jobsite immediately because that service dept. is costing them their livelihoods.
Brakes
Disappointed it took so very very long. A hour longer than I was told. That being said everyone was very very kind. We made a appointment on line. There looked to be many appointments available. When I arrived it was extremely busy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service
Took my Ford to Kia and to my surprise they couldn?t have been more accommodating , super friendly, efficient and got the job done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Kathryn, thank you for your kind review; we are happy to pass along your comments to the team here at Transitowne Kia! Feel free to reach out to us if you need anything. Have a wonderful day.
Transittowne Kia West Seneca
Frank was excellent and thorough quality vehicle service!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Gina, thank you for your kind review; we are happy to pass along your comments to the team here at Transitowne Kia! Feel free to reach out to us if you need anything. Have a wonderful day.
Mrs. MaryJo Fragale
The sales person that I dealt with was Dane Davidson. He was very helpful, courteous An efficient. He helped me to get through the process quickly and answered all questions or concerns that I had. I would recommend him and transit town Kia to my friends. It was an extremely pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Transitowne Kia! If you have any further questions, please don't hesitate to reach out! Take care!
Buying experience
Only complaint would be the detailing of the car. There was still a sticky drink spill in a cup holder and passenger door. Also after being washed still had something on bottom of door? salesperson cleaned it off with a rag
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Transitowne car service
Every time I go they always make sure you good or you need something! The staff is very friendly!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bethany, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Outstanding Service
Yet another outstanding job done by the service department at Transitowne. Came in for an oil change and was done quickly and after a check of my vehicle informed me of some minor things that needed attention. These were done quickly as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Norman, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
2023 kia carnival
Very good customer service and fast transaction with a very nice vehical
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!