Reviews
All American Chevrolet was awesome, courteous and very
All American Chevrolet was awesome, courteous and very professional. I would continue doing business then as long as I am able to.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
Again, thank you, one of the best experiences I ever had and so so so professional and courteous
She went above and beyond to check everything I needed to
She went above and beyond to check everything I needed to know . Staff was super friendly service was great !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
No issues with my oil change, the loo y area is
No issues with my oil change, the loo y area is comfortable and provide you with water and coffee
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
Sales Associate Kevin was very patient & professional
Sales Associate Kevin was very patient & professional with my son’s questions & inquiries. He never once dismissed, ignore or get frustrated with my teenage son. He showed great professionalism & customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review, Lorena! We're glad to have Kevin on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Sincerely, Netoshia Pendleton | General Sales Manager | NPendleton@lithia.com
Outstanding customer service, really please with
Outstanding customer service, really please with maintenance consultants and the ride home was very pleasant.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Shawn Jordan – Operations Director
AC repair
Amanda was very helpful. Went above and beyond. A+ service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your outstanding review, Leilani Hogan Hogan! I'm very happy to hear that Amanda was was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Shawn Jordan – Operations Director
Horrible service Repair
I waited for nearly 8 weeks for my service repair. This was a warranty repair, approved warranty repair and dealership failed to provide me with a loaner even after approved and Mgr stated they'd provide me one after my vehicle was sitting for almost 2 weeks. Svc advisor failed to communicate during the first several weeks with updates. I still was abligated to pay almost $400 with an approved service repair. All around horrible experience with the service department.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at All American Chevrolet of Killeen does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Shawn Jordan – Operations Director
Add On Package Scam
My dealer was pleasant enough but after telling me they would take MSRP on the vehicle they included the "All-American Package" for $2000 that no one in their right mind would ever want. I explained this package had no value for and asked to please remove it. They refused and made buying these worthless dealer add-ons a condition of the sale. They also lied and told me they were "At Cost" when I was offering to pay full MSRP price, so right there we know they are liars.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to share your recent experience at All American Chevrolet of Killeen. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Netoshia Pendleton | General Sales Manager
Chad was great, helped me trade in my car and get the
Chad was great, helped me trade in my car and get the best rate possible for payments. Highly recommend:)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review of All American Chevrolet of Killeen and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Netoshia Pendleton | General Sales Manager
All American Chevrolet
It was the smoothest experience in purchasing a vehicle. Everyone was super kind and professional. Mike Long is the best salesman ever.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Janie, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Netoshia Pendleton - General Sales Manager