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All American Chevrolet of Killeen

(493 reviews)
Visit All American Chevrolet of Killeen
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (254) 638-4420 (254) 638-4420
Used (254) 613-7554 (254) 613-7554
Service (254) 613-7558 (254) 613-7558

Reviews

(493 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of All American Chevrolet of Killeen from DealerRater.

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All American Chevrolet

It was the smoothest experience in purchasing a vehicle. Everyone was super kind and professional. Mike Long is the best salesman ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Janie, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Netoshia Pendleton - General Sales Manager

This dealer advertised a 2022 Corvette for sale. I...

This dealer advertised a 2022 Corvette for sale. I contacted them - was told they NEVER had even one to sell - any new Corvettes they could get were pre-sold - and they had an 18-24 month wait for delivery after order was placed. Totally false advertising. Then, to add insult to injury, they spammed my email every day, promoting vehicles I had no interest in. I had to block them. Bait & switch - fishing - Just another dishonest car dealer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Netoshia Pendleton - General Sales Manager

Thanks for the great service!!

Thank you again for the wonderful experience at your facility. The service was quick, the employees kept me updated on the status of the service on my truck, and I left feeling satisfied with the care I received.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Leslie Todd, Service Manager

Kevin Murray was awesome.! Thanks for your help in...

Kevin Murray was awesome.! Thanks for your help in finding a great truck oh and happy birthday

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you so much for taking the time to share your feedback with us and the birthday wishes! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Netoshia Pendleton - General Sales Manager

No stars and soldiers please beware! Service dept is...

No stars and soldiers please beware! Service dept is terrible, when you are able to get in touch with them. They are misleading and not forthright. My sons vehicle was suppose to be there 10-12 days. We are on day 16 and they say...Maybe Monday, which will bring us to day 20. They barely answer his calls and when they do they are not truthful. They say they have no loaners. The truck is less than 1 year old. They have not provided a rental, which they said they would. Looks like they are only interested in selling vehicles and not caring so much about servicing them or leaving soldiers without a method of transportation for a ridiculous amount of day. If what we have experienced thus far is any reflection of the quality of work they do, I have serious concerns. If we ever get the truck returned I will have it checked out to ensure the work isn't as subpar as they appear to be.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Darci, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Leslie Todd, Service Manager

Dealership is awesome! Need service go see Cody at the...

Dealership is awesome! Need service go see Cody at the service department! He will take good care of you! Friendly environment, good customer service thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Leslie Todd, Service Manager

They are not true to their words so please beware...

They are not true to their words so please beware

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Austin Bitner | General Manager

Terrible! Buyer and soldiers beware!! This is a extremely...

Terrible! Buyer and soldiers beware!! This is a extremely shady business that I will never trust. They tried to sell me a gray 2018 Yukon Denali 3k over kbb that had been in a severe accident with air bags deployed. We noticed the car had a weird noise, walked on the road, had mismatching tires on back. Come to find out after I researched the car it came back as accident with mod to severe damage! During that time they also tried to sell me a newer 2020 Tahoe that our sales guy jimmy quoted at 62k but come to find out the advertised price on their website was $58k which we confirmed with another sales person. Talk about shady! We DODGED A BULLET. Like wow a 60k vehicle that has severe damage that theyre not letting someone know about. That is terrible they are taking advantage of people like that.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Adam Barton - General Sales Manager

I can here twice to get repairs done that were either...

I can here twice to get repairs done that were either recall or warranty repairs. Each time they claimed they could not find issue I was talking about. Charged me 150 twice for nothing and when I did the work myself the issue was resolved. GM was no assistance either when trying to get the work done. I will never come here for anything again.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Austin Bitner | General Manager

I had purchased my 2009 Tahoe from this location when it...

I had purchased my 2009 Tahoe from this location when it was Connell Chevrolet as a certified used vehicle and had a very satisfying experience. I;m not sure when it changed to All American Chevrolet. I had complained on social media Chevrolet add about the cracked dash, which has affected all 2007-2014 SUV's and trucks. Chevrolet opened a case and then begin contacting All American to setup an appointment to have my airbag replaced due to the recall and then have them give me a quote for replacing the dash at hopefully a reduced cost. Over a month of them contacting All American I received A call from Cara to setup the appointment and after returning the call I setup the appointment for May 11th @ 11:40am. I showed up for the appointment and was told that they would need to keep my vehicle for 24-48 hours in order to get it done. I told the service person checking in the vehicles that Cara had told me it would only take a couple of hours and I would just wait on it. He said no they would need it that long, I said will provide a loaner or rental and he said no just shuttle ride home. I told him I only have one vehicle and could not do this so I would need to go someplace else. Needless to say but I told Chevrolet I would need to get this scheduled to complete some place else that is more customer friendly. I then remembered why I quit taking my vehicle here for oil changes because you needed an appointment and then they wanted to keep your vehicle all day in order to get it done. I don't know about anyone else but my expectation of an appointment is you show up on time, the scheduled work begins and you return or wait until the amount of it takes to complete the work.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Jeff Lisenbe, Service Manager

Consumer response

Jeff, I do not have your contact number to call you and discuss further. What I don’t understand is if this does not reflect your standards of customer service, then why did the guy who checked me in for the appointment tell me they would need to keep it 24-48 hours?