Reviews
Service was excellent!
Service was excellent! Parking and getting in to the facility, not so hot! Representative was very good, friendly and professional!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're pleased our team provided excellent service and will look into the parking issue at Lithia Chrysler Jeep of Reno.
I've always had an easy time getting my service done, on
I've always had an easy time getting my service done, on time and complete.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.
Quick, efficient, easy, the service writer was very
Quick, efficient, easy, the service writer was very helpful. I would like to see text message appointment reminders.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I’ve had better!
I’ve had better! I had my car towed in because it wouldn’t start. Then get a call telling me it started everytime for them. So I drove down, picked it up. Drove around parking lot shut it off to make sure it would start and of course it didn’t. Told them I’m pretty sure it has something to do with the linkage. Because it was having a hard time going in reverse. A week and a half later after part got broke and had to reorder. I got my Jeep back and it finally starts and goes in reverse no problem. I do thank you for that. Too bad I had to drive back down there drive 1/2 block around your parking lot to prove it wouldn’t start.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review, Shannon. While we're glad that our team was ultimately able to rectify the issue, we apologize for any delays or inconvenience we may have caused. If there is anything we can assist you with in the future, please let us know.
This was a great experience they filled our families
This was a great experience they filled our families needs and make the process super easy and smooth.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Lithia Chrysler Jeep of Reno, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
It is always a pleasure to work with Bob Pierce, he is
It is always a pleasure to work with Bob Pierce, he is fair and thorough.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback on your experience with our team at Lithia Chrysler Jeep of Reno. We appreciate your recognition of their fairness and thoroughness.
Clean, friendly, helpful and good customer service.
Clean, friendly, helpful and good customer service. I come here to get services on my vehicle consistently. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback about our customer service and vehicle services at Lithia Chrysler Jeep of Reno. We appreciate your consistent choice to visit us for your automotive needs.
I just wanted to get my turn signal replaced and it was
I just wanted to get my turn signal replaced and it was going to cost me FORTY FIVE DOLLARS!!! I won't be going back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Lithia Chrysler Jeep of Reno is an outstanding dealership
Lithia Chrysler Jeep of Reno is an outstanding dealership that provides top notch customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback about Lithia Chrysler Jeep of Reno. We are glad to hear that you appreciate our customer service. Feel free to reach out with any further needs.
Great service and great personnel experience at this
Great service and great personnel experience at this company is great and professional everyone is great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Lithia Chrysler Jeep of Reno. We appreciate your feedback regarding our service and professionalism.