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Lithia Chrysler Jeep of Reno

(3,534 reviews)
Visit Lithia Chrysler Jeep of Reno
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2025 state dealer award
View 20 awards
2025 state dealer award 2025 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 507-2488 (866) 507-2488
Used (877) 823-7876 (877) 823-7876
Service (888) 314-2217 (888) 314-2217

Reviews

(3,534 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Jeep of Reno from DealerRater.

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I like the service advisors that work there plus I like

I like the service advisors that work there plus I like the waiting area and the coffee and snacks they provide.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback on Lithia Chrysler Jeep of Reno's service advisors and amenities. We're glad to know our waiting area and snacks enhanced your experience.

Steven Harris is great for your company, very friendly

Steven Harris is great for your company, very friendly and knows his business, he was very helpful.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear Steven and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Always helpful and attentive.

Always helpful and attentive. I have always done my routine maintenance with them. Recommend. Will go back.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback on our routine maintenance service at Lithia Chrysler Jeep of Reno. It’s great to hear that you find our team helpful and attentive. Your recommendation is greatly appreciated.

Repeatedly told no and then I spoke to Dana, se five

Repeatedly told no and then I spoke to Dana, se five manager. Dana got parts ordered. He is the best. Helped with my wife’s car as well. Excellent service from Dana.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at Lithia Chrysler Jeep of Reno. We're glad our team could assist with ordering parts for your vehicles, ensuring excellent service throughout the process. If you need further help in the future, feel free to reach out.

Made appointment and waited 1 hour car was taken 30 min

Made appointment and waited 1 hour car was taken 30 min after appointment time Very nice service people Clean waiting area

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback on the timely service and clean waiting area at Lithia Chrysler Jeep of Reno. Should you have further suggestions, please feel free to reach out so we can enhance our approach. We appreciate your patience and value your insights.

Great service, love my car would definitely recommend

Great service, love my car would definitely recommend Lithia Chrysler Jeep of Reno to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending Lithia Chrysler Jeep of Reno and sharing your positive experience. We are pleased you love your car and received great service. Best wishes.

Friendly and knowledgeable staff.

Friendly and knowledgeable staff. They answered all of my questions. They took their time and didn’t rush anything.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing the dedication of our team at Lithia Chrysler Jeep of Reno. We're glad we could assist you thoroughly. Your feedback is much appreciated.

This service was the second time that Tony took care of

This service was the second time that Tony took care of my Jeep. He’s totally professional and listened to my needs. Definitely an asset to the dealership. Give this man a raise!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting the professionalism of our team at Lithia Chrysler Jeep of Reno. We appreciate your positive feedback and are glad Tony could assist with your Jeep needs.

Tony was outstanding from start to finish.

Tony was outstanding from start to finish. Met my needs 100% and definitely pleased to have him as my service writer.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback on our team's service. We're glad to meet your expectations at Lithia Chrysler Jeep of Reno.

Service writer did amazing and worked with me through all

Service writer did amazing and worked with me through all the issues but the mechanic must have been rushed or sidetracked on the job. They made it right and I just fixed the rest myself. Will go back but glad I took a look at the work afterwards.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback on the service at Lithia Chrysler Jeep of Reno. We're glad our team could address some concerns and appreciate your personal effort to finalize everything. Please do not hesitate to reach out directly with further issues or questions.