Lithia Chrysler Jeep of Reno

we were very pleased with our recent service. Ben is the best service advisor ever we r

I very much dislike unitemized maintenance “suggestions.” Also have better things to do than being bombarded with texts/emails requesting me to complete surveys. We can get an oil change and tire rotation from other service providers (even other dealerships) at a lesser rate.

Noted to the service writer that the rear defroster had stopped working, (2023 Jeep Wrangler under warranty). Was told it was fixed, but on arriving home discovered that it was still broken. Called service writer, who told me he would escalate the issue and get back to me. Have yet to hear back from him several weeks later.

The service department is excellent; everyone in the service department is very nice; I like the waiting area and the coffee.

I recently visited Lythia Chrysler Jeep, and I must say the experience was nothing short of excellent. From the moment I stepped in, I was greeted warmly and made to feel at ease. The standout part of my visit was the exceptional service provided by Robert Pearce, my service person. His professionalism, knowledge, and genuine care for customer satisfaction made all the difference. Robert took the time to thoroughly understand my needs and went above and beyond to ensure my vehicle was in perfect condition. Their attention to detail, patience, and willingness to answer all my questions were truly commendable. I left the dealership feeling confident and satisfied with the service provided. I highly recommend Lythia Chrysler Jeep of Reno, and Robert Pearce to anyone in need of top-notch service and an outstanding customer experience. Thank you for making my visit a pleasant one! Sandy Stamm

This is our second experience with Lithia Jeep and we have been very pleased with the service both times. We dealt with Jose Contreras and he was great to work with. He was professional, knowledgeable, and friendly. He really listened to our preferences with regards to the car we were looking for and he came through. Additionally, all the salesmen and other employees we interacted with were helpful and friendly.

I dropped my jeep off in the morning. Took all day to fix. Works great.

I went in this week as a Service refugee from another Jeep dealership. I had a repair done at another place and had leave my car there for a week and rent a car. Very inefficient and costly! I got my Jeep back and noises still persisted. I called the same place and got the same story. I'd have to drop it off for several days and rent a car while I waited. I called Lithia and Ben O. listened to my repair history, got me in, and the Lithia Techs found other issues that were causing the noise, and all in an afternoon! (Why didnt the other place find those things when it was in?!) They even did a test drive of my vehicle which gave me great peace of mind to know that a mechanic expert verified from behind the wheel. No time wasted, no expensive rental car necessary! They found and recommended another repair and had parts in-stock and ready to schedule, unlike the other place. Very happy with my experience at Lithia Service. They're so efficient compared to my last experience at the other place. Ben was understanding of my hectic schedule, and the courtesy shuttle to and from work was fantastic. Thank you, Ben and the Lithia Service mechanic experts for helping keep me and my beloved Jeep going!

This was a very pleasant buying experience! My sales associate Jeffery was very friendly and eager to help. He really worked hard to help me reach my budget. Brian in finance was awesome ! He made the process super quick and straight forward to finish the deal. Overall this was an excellent buying experience and I have already told many people and I have given referrals. Thank you !

Ben kept me informed the entire time my truck was in the shop. Ben was excellent to work with.