Reviews
I have a Ram truck.
I have a Ram truck. Instead of going to Dolan, I get all of my maintenance and vehicles from You. That about sums it up.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.
I sent my car in because it kept dying on me.
I sent my car in because it kept dying on me. After the diagnostic and everything, I was told it was just the battery and nothing else was wrong. My car died again. I went to get a second opinion and the issues is more than the alternator which was what we thought it was in the first place. You guys knew what you were doing.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Service was good, Fernando was polite and listened to my
Service was good, Fernando was polite and listened to my requests. I asked for an oil sample since this was the first "real" oil change, tech got distracted and I didn't get my sample, that was the only negative all other aspects were positive, that's the reason I did a 4 instead of a 5 star
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with Fernando and our team. We do apologize that you did not get your oil sample. We will do better the next time!
Always pleasant treatment.
Always pleasant treatment. Work done on time as promised. Truck was returned clean inside. Have used this dealership several times.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.
Great customer service!
Great customer service! Ben was very helpful! He said to be sure to call back if I needed anything else with my truck and I definitely will! Shuttle driver was great too!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
They are great to work with and go above and beyond to
They are great to work with and go above and beyond to help and get solutions
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
I took my jeep in for service.
I took my jeep in for service. Jared, my service advisor got me right in and out in no time. The service was quick and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!
Very professional.
Very professional. I enjoyed working with everyone I came in contact with. Very clean and hospitable dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!
On time very courteous and explanation as to what is
On time very courteous and explanation as to what is needed on my jeep.wrangler
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!
Been a customer for 15+ years.
Been a customer for 15+ years. Robert Black excellent sales person. Truly miss Charles Sebastian in service. He always kept my vehicles up to date. Trying to establish a new relationship with service technicians.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.