Reviews
I was pleasantly surprised how well organized the service
I was pleasantly surprised how well organized the service center was set up. Quick check in of my vehicle for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Professional experience, great communication, I really
Professional experience, great communication, I really appreciate these two attributes of this dealership. I felt I was fully informed and was able to make the best decision to repair my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tony, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.
Always excellent service and communication.
Always excellent service and communication. I would recommend their service department. Pleasure doing business anytime.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.
As an out of state buyer Rueben & Brian couldn't have
As an out of state buyer Rueben & Brian couldn't have made this process more simple for me. Rueben was nothing but reassuring and gave me the confidence i needed to make the trip out to reno. I talked to 4+ dealers over the course of a couple of months and NONE of them made the experience as seamlesss as Lithia Jeep of Reno did. Highly recommend, thanks again guys!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ruben and Brian met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!
I took my 2014 jeep grand Cherokee in.
I took my 2014 jeep grand Cherokee in. Finally fixed my headlights and they work great. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Julie, Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad Robert was able to help, and we hope to see you again!
As usual, very satisfied with the service provided, will
As usual, very satisfied with the service provided, will definetly be a return service customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!
Helpful and understanding.
Helpful and understanding. Went in to look and get some idea and came out with a new car great deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Sean, please let us know.
The service team was amazing!
The service team was amazing! Ben was very informative and helpful throughout the whole process. He started with the simplest/most cost effective options to try and fix my start/stop issues. When those options were exhausted and it was concluded it was my battery that needed to be replaced was when the whole service and some of the sales team pulled through to assist. Ben was unable to change my battery that day due to his tight schedule. Ashton Baker and Derek found Fernando Rivas who was available to jump in to assist. Fernando was kind and helpful and did an amazing job! At the end of the day several people came in to help and really made this an amazing experience, 100% will continue returning to get my Jeep serviced here.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
The customer service was great.
The customer service was great. My jeep was ready when promised. Very friendly and efficient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.
I miss calculated my appointment by half hour.
I miss calculated my appointment by half hour. The service department was able to change appointment. They were very friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!