Reviews
Great expierence, made quick and eazy.
Great expierence, made quick and eazy. Roman was very knowledgeable. Would totally recommend. Love my new jeep.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service, Stephanie! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Chrysler Jeep of Reno!
Everyone here is always amazing.
Everyone here is always amazing. Jay and Steve helped me out big time and I will always return to the dealer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Jay and Steve were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!
Another great visit.
Another great visit. Very accommodating to get my 2 Jeeps serviced. Great communication, thorough service. Helpful with recall information.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. Jarred and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.
Tony was very courteous and helpful.
Tony was very courteous and helpful. Easy to understand and explain the issues of my vehicle. Very attentive to my questions
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Tony and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!
Normally I have had excellent customer service and
Normally I have had excellent customer service and experiences with Lithia Chrysler Jeep of Reno but this visit was a complete disaster.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Mariah, Thank you so much for your kind words for Robert, and for taking the time to leave us this wonderful feedback!
I thought I had completrd the on line appointment, and
I thought I had completrd the on line appointment, and hadnt. When we got to the service department Bob helped us, he was patient and did everythinv he could to make sure we were happy, we could have left and scheduled for another day, but he found a service tech that could take us! We only waited about an hour! Thank you to Bob, we live in Cold Springs, so you saved us from another trip into town and the frustration of traffic! We appreciate your help, your time and your great disposition! Excellent Customer Service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with Robert and our team. We're glad to hear we delivered such a great experience!
Bob is great to work with always takes care of us as
Bob is great to work with always takes care of us as promptly as possible
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gary, Thank you so much for your excellent review! We are so glad that Robert had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.
This service department is why I have bought two Jeeps
This service department is why I have bought two Jeeps and a Ram Rebel from Lithia. Ben has gone out of his way to take care of me and I appreciate him abd his team. I always get great service and am very loyal. Thank you, guys! -Jack Tarr
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!
Had son drop my truck off for oil change and he waited
Had son drop my truck off for oil change and he waited close to 6 hours. That’s not acceptable
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
We were treated fairly, we were treated honestly, and we
We were treated fairly, we were treated honestly, and we were delivered a terrific product.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Chrysler Jeep of Reno!