Reviews
Amazing service and the upmost professionalism shown at
Amazing service and the upmost professionalism shown at this department. I haven’t had such good service out of a Vegas Lithia dealer ever. We might have to drive up to Reno when we need service from now on.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
I appreciated the professionalism of the staff and their
I appreciated the professionalism of the staff and their willingness to help me. The facility is clean and welcoming.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Irene, for your kind words, and for taking the time to leave us this wonderful feedback!
Can’t complain, Service excellent and Salesman Mr Black
Can’t complain, Service excellent and Salesman Mr Black has taken care of me throughout my ownership of my Ram!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Tim, for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!
They did my oil change but didn’t drive the vehicle to
They did my oil change but didn’t drive the vehicle to listen to the concerning noise. Instead just said they didn’t see anything unusual. That bothered me.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
It’s such a hassle free shop and no hard sales tactics
It’s such a hassle free shop and no hard sales tactics just great service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Incompetent, failed to communicate, failed to follow
Incompetent, failed to communicate, failed to follow through with agreed upon services. Stated said services were complete, they were not.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Tony has continued to be extremely helpful and has worked
Tony has continued to be extremely helpful and has worked hard to build a strong relationship with his customers.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that Tony was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!
Robert, Tony and Colby were great.
Robert, Tony and Colby were great. I love how they respected our time and worked as efficiently as possible to get us on the road with what we wanted at a fair deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Lithia Chrysler Jeep of Reno are glad to have you as a customer.
Jared was awesome to work with.
Jared was awesome to work with. Very engaged and informative. Scheduling for the oil change was same day which was a pleasant surprise.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.
Most convenient oil change I’ve done in a long time, I
Most convenient oil change I’ve done in a long time, I left JEEP over at Mill because I couldn’t get my oil change conveniently, those two guys in lube are on point.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!