Reviews
New Car Buying Experience
Everyone at Reno Hyundai was very professional. Our experience was pleasant. Richard worked to get us the deal we wanted. We love our Hyundai Sonata Sport. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service by Mr. Sanchez
High quality experience at Lithia ,thanks to Raphael Sanchez .Very professional and knowledgeable .Thanks again for your help ! I send my friends to you for Hyundai purchases .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
A luxury car dealer experience
This visit was among the most enjoyable experiences I've ever had at a car dealership. After going over what my car needed with the service writer I visited with Joe their "upgrade" specialist. Joe set me up with one of the product specialists who let me preview the new Genesis G80, I took it for a spin and by the time I returned they had my options all drawn up for me. Although I didn't upgrade on that day, when my lease is up in October I know where I'm headed for a hassle-free deal!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fast and efficient
I came in for a recall software update that was scheduled for 1 hour. The total time from check in to walking out the door was less then 40 minutes. Can't beat that!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bought a used car
Was a great experience very smooth transaction would recommend to every one
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Positive
I will be able to recommend this dealership to anyone looking for a great experience and a great vehicle. There was no high pressure throughout the process, they took their time with me and let me drive the vehicle on the freeway and around town to really get a get feel for it. I came back three times before I was able to make the final decision. I'm glad to have my new Azura, love it!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kim, Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! On behalf of your friends here at Lithia Hyundai of Reno enjoy that new ride of yours! Sincerely, Dylan Clunie General Manager Lithia Hyundai of Reno
new purchase
The only thing that could have been approved was the waiting time when the car was being washed. That was about a 45 minute wait.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear PC, Thank you for writing this fantastic review and giving our dealership such an excellent star rating! Your total satisfaction throughout the entire ownership period is very important to us, so we appreciate you taking time from your busy day to let us know how we are doing. Your words have been duly noted and we will make a concentrated effort to get your car washed in a timely manner next time. If there is anything more that we can do please come back and see us again. Take care! Best, Dylan Clunie General Manager Lithia Hyundai of Reno
Awesome car at a price I could afford!
I had been working with Cody Panzer for over a year for a specific car, with a specific payment range and down payment, etc. Cody kept in touch with me about my progress for finding a vehicle, but was never pushy. He knew what I wanted and was keeping an eye out for the perfect car. When one came in, he called to see if I was still interested and we set up an appointment. This was my second car purchase with this dealership. It's never super fun to buy a car with all the haggling, but this was super easy. Would definitely recommend Lithia Hyundai Reno and absolutely ask for Cody Panzer to assist you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Xcapee64, On behalf of Lithia Hyundai of Reno I would like to express our sincere gratitude both for your loyal business and for taking the time to write this marvelous review. I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I'll be sure to pass along your compliments to Cody Panzer, I'm sure he'll be honored to hear how happy you are. Also, be sure to check out our latest money saving service offers on Facebook and Twitter, our goal is to save you as much as we can when it comes to getting your new car serviced. Again, thank you for the kind words and great star score. Best regards, Dylan Clunie General Manager 775.823.3334 DClunie@lithia.com
Hyandai Elantra
Best car ever made. Hyundai knew what they were doing when they made this car and I would recommend it to anyone. So buy a Hyundai.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Keith, Thank you for your recommendations and for this amazing review. Not only does Hyundai build the best car, but they back it up with "America's Best Warranty" as well. Enjoy your new ride and thank you again for the business. Respectfully, Dylan Clunie General Manager 775.823.3334 DClunie@lithia.com
Great Team
Great experience. The men I worked with made me feel very comfortable and happy with my purchase. They gave me very good suggestions to help me with my decision. I feel all of them had great communication and knew exactly what was going on with my deal. I didn't have to explain and re-explain. I felt like I was important and not just a number.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wlydon, It is gratifying to hear that we provided you with a great experience! Both Bryan and Steve have exceptional customer service skills and I am pleased that they provided an informative and stress-free atmosphere for you throughout the whole process. Congratulations on your new Elantra, I am sure you will love the vehicle! If you have any follow up questions, do not hesitate to contact us, we will be glad to help. You can also reach out to us on Facebook and Twitter for any of your needs. Welcome to the family and take care, Dylan Clunie General Manager 775.823.3334 DClunie@lithia.com