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W.I. Simonson Inc.

(1,123 reviews)
Visit W.I. Simonson Inc.
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (866) 593-8212 (866) 593-8212
Used (888) 539-3645 (888) 539-3645
Service (888) 679-5746 (888) 679-5746

Reviews

(1,123 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of W.I. Simonson Inc. from DealerRater.

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Stay AWAY!!!!!!!!

The absolute worse dealership to deal with. Made an inquiry on a CPO Mercedes E-wagon. Chatted with Farid, whom I must say is the spitting image of the typical sleazy salesman. Stayed In touch and finally last Saturday we agreed to close the deal, texted him to email me paperwork. Was ghosted for the remainder of the day. Received a text from him at 2.30 am my time telling me he would get the deal done. Finally 2 days later on Monday got a text saying "another sales-person" sold the car, but he would get it for me if I was able to adjust offer price. While I have no issue with the dealer getting the most for their vehicle, but a salesperson being Honest, transparent, and upfront speaks volumes. Farid is not that at all. Stay away from this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Jeffrey H, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 677-2690. We look forward to hearing from you.

No smoke and Mirrors

They have lots of selection to choose from. The agents have been very helpful to make sure that you will roll out with the car that will make you truly happy. Ask them a question and they will give you the exact answer, no smoke in mirrors. I highly recommend Fahrid his been very patient with me and I can that he is a very honest person. I like his approach and very knowledgeable. You should look for him in you are shopping for your next Benz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the positive review! We hope to be of service to you again in the future.

Previously bought one from Marcus Jerry, and dealt with

Previously bought one from Marcus Jerry, and dealt with only Marcus this time, too. Great service and fine deal! His assisstant, Karen, is outstanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Consumer response

Thank you!

It was a great experience at Simonson, stress free.

It was a great experience at Simonson, stress free. We submitted a request online the. night before, and Chris responded and confirmed inventory. We sent in the next morning to test drive and we drove away that night. Chris has good knowledge on the car which not too many people do nowadays as they rely the customers to do their own research. He was not pushy and yet he offered me satisfying discount. The only down was we waited quite awhile for the finance department to write up our purchase, guess they were very busy still at 9pm. Overall it was a + experience and Chris was one of the few nice knowledgeable sales that we ever encountered. We highly recommend WI Simonson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the high star rating! If you're ever in need of more help, please let us know!

Dr. Rendon, MD

Wonderful Service, excellent customer service. Thanks Syde, Pratt, Chris.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

The best experience!

The best experience! Stress free, super easy and fair! Both Sam (sales) and Marc (finance) made us feel like we were in capable and caring hands. I requested information blindly through an auto website, Sam responded to my inquiry immediately and then followed up with me (which honestly is the reason I went in - it was his follow-up)! Sam worked up a great deal and then turned us over to Marc in finance. Marc made it so easy (and fun - he's a movie buff). He was thrilled to help my daughter lease her first Mercedes! Thanks Marc and Sam! Great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

W.I. Simonson: Satisfaction Survey

This purchase was our third lease/purchase transaction with W.I. Simonson. We couldn't be happier. Farshad Mazratian was the individual we dealt with when buying the EQE 350+. Farshad was most accommodating and knowledgeable and made our decison to buy the vehicle very easy. I must also add kudos to Tamer in the finance dept. He was also very efficient and knowledgeable. Overall we are very satisfied with our dealings with W.I. Simonson and have recommended Farshad and W.I. Simonson to our friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Consistently excellent sales experiences over many years

Consistently excellent sales experiences over many years and vehicles. Sam was absolutely excellent throughout the process. Very high product knowledge and always responsive during the ordering and delivery process. A special shout-out to James for his great help over the years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Buying Experience

Not only did I get the deal I wanted with no hassle, I was out with the new Mercedes in an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Scott, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at W.I. Simonson Mercedes-Benz!

Best car buying experience

When looking for Certified pre-owned vehicles, we found just what we were looking for at W.I Simonson. Chris was super helpful, never pushy and put the whole deal together before we arrived, saying us a ton of time. Car was everything he described and more. This was a class A buying experience and I highly recommend this sales person (Chris) and dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi David, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!