Reviews
Leasee
My wife and I stopped by W. I. Simonson to look at a specific Mercedes-Benz they had in stock. My wife like the car and we proceeded to work with Farshad and Reza to complete a 3 year lease. Everything went smoothly from the moment we introduced ourselves till the moment we drove off in our new car. W. I. Simonson is not your typical automobile dealership where pressure on the customer abounds.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
I have been with mercede benze last 7 years.
I have been with mercede benze last 7 years. This dealership was amazing. The best deal I could get, best experience I ever had. Best seals manager who I have ever met. Hamed Ramni gone above and beyond. I can not express my feelings, how excited we are with this amazing deal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Terrible service
The horrible service from Chris Bland who is one of the salespeople in W.I. Simonson Mercedes-Benz. When I lease my car, a Mercedes-Benz A220 model, he promised to give a free service the first time such as changing the engine oil and checking the tire pressure things last summer and I made an appointment yesterday. and visiting the location where he gave me the location last time but it was the wrong location. so I called him several times but he did not take my calls. plus when I got the right location for a service the mechanical guy(Jose) told me they never heard about the free service from anyone. so I asked Chris Bland what was going on here. and he told me he has lots of customers to take care of. Therefore, he did not remember his promise to give a first-time free service to me. As a result, I wasted my time to drove all the way down from my home to their service center for 3 hours to get the free service he did not remember the promise to give a service for free to his customer who is myself. Such a terrible experience to get a service from Chris Bland who is totally unprofessional sales guy in W.I. Simonson Mercedes-Benz.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Christine, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (855) 677-2690 to discuss this further.
Great Experience! Highly recommended!
Shawn and his team are great and professional. They are trustworthy and you can count on them. Great experience would definitely Recommend. Honest and reliable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Buyers
Karen was one of the best sales person person that I have had in a long time. She was very thorough and patient did everything. She told me she was going to do and delivered the car to me. Thank you, Karen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Bob, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
I worked with Hamed before.
I worked with Hamed before. He is the best salesman. He under stand my needs and going beyond expectations
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! We look forward to your next visit! Take care!
The best experience , Hamed was the true to his word from
The best experience , Hamed was the true to his word from start to finish , a great place to buy a car . Navid and James are the best .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The buying experience was a pleasure.
The buying experience was a pleasure. The entire staff was polite, courteous and professional. There was no high-pressure sales tactics and no rush to get you out of the dealership. I want to commend my salesman, Juanito, who worked diligently to put the deal together (via the telephone and Internet) and went so far as to pick me up from LAX after my flight from the East coast. I highly recommend this dealership if you are in the market for a Mercedes, you will not be disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you again for taking the time to let us know how we did. We hope you have a great day!
I was absolutely delighted with my experience purchasing
I was absolutely delighted with my experience purchasing a car at W.I. Simonson. Everything was handled smoothly, efficiently and with an outstanding demeanor. Highly recommend this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!
i recommend this dealer to buy you next Mercedes Benz.
i recommend this dealer to buy you next Mercedes Benz. they make you field confortable . and treat you with respect all the time. i buy 2 cars from them in 5 months. Reza Abniki . thank you very much for your help this is the wright place to buy your next Mercedes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Pastor, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!