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W.I. Simonson Inc.

(1,123 reviews)
Visit W.I. Simonson Inc.
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
New (866) 593-8212 (866) 593-8212
Used (888) 539-3645 (888) 539-3645
Service (888) 679-5746 (888) 679-5746

Reviews

(1,123 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of W.I. Simonson Inc. from DealerRater.

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New S Class

I had an amazing experience with WI Simonson with the return of my leased vehicle and purchase of my new vehicle. They were amazing in making the process seamless. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Lina is the best!!

As a first time car buyer Lina was very thorough, knowledgeable, and kind. She made sure that I received the best offer possible and made the process a breeze. It could be intimidating to purchase a new vehicle, but I felt confident with my decision knowing that she was very transparent and had my best interest. If you are looking to purchase a vehicle trust me ask for Lina she is the absolute best! I left home with a beautiful new vehicle in great condition and I couldn?t be happier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lesly, we are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! If you have any further questions, please give us a call. We're always happy to help!

Sam was incredible.

Sam was incredible. He focused on the car I needed rather than my finances and budget. He was professional, warm and witty all at the same time. Marc was awesome to deal with as well. Very knowledgeable and funny. Was like speaking with a friend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Prabs, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Very good prices but not worth the hassle dealing with

Very good prices but not worth the hassle dealing with this dealership. A cash dealt took over 10 days of nagging to get a signed contract.A certified car was going to come with only one key unless I paid for the second one. Mercedes does not allow that so a second key was sent with the car but it did not come with the valet key.The car was delivered without the car manuals and documentations and did not have a drop of gas in the tank The worst part of the transaction was a total lack of communication with any of the managers.Always got voice mail with no return call. I have been getting recall notices for cars other than mine. I can go on but you have now been warned. I have no clue when and if I will ever get the title.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Lambrow, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (855) 677-2690 to discuss this further.

Location very clean!

Location very clean! The transition process takes way too long! Great salesman Marcus Jerry was very knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We are glad we could help! Until the next time we meet, take care!

hormoz azizzadeh

excellent service, great sales person and car was explained and delivered in perfect conditions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Just purchased a brand new 2023 CLA from the guys at W.

Just purchased a brand new 2023 CLA from the guys at W.I. Simonson for my son who is going to be a senior in HS. Loved the service and selection. They were very professional. Thank you guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Next time someone who speaks negatively about auto

Next time someone who speaks negatively about auto dealers I’m going to send them to W.I. Simonson and make sure they talk to Chris Bland and Marc Rose. Two gentleman who treated me like a king. No pressure whatsoever and spent all the time necessary to explain everything I needed to know about my purchase. I got a great Mercedes at a fantastic price which I have since learned it couldn’t be beat. Thank you so much. Alan Graham.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Farshad is the man that you want to deal with.

Farshad is the man that you want to deal with. Every time I deal with Farshad, it will be a done deal and he will make sure to make my day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Great Place and Great People

Real easy process and the salesman was great right along with the finance department..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Diane, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!