Reviews
Simonson mercedes
Always helpful, polite and looking for the best discounts for me. Love my service agent Derrick he always make everything so easy and has great knowledge about what needs to be done when.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda Matthews, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Service appt
Easy i and easy out. Took less time than estimated. Only criticism is the packaged danish
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Harvey Silver, we really appreciate your positive review! If you're ever in need of more help, please let us know!
customer
Great experience and service was provided. I will definitely return!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Siamak V, we're happy to hear you had such a positive experience with our team! We hope you have a great day!
Travel Consultant
Right lower beam quickly replaced, no charge, under warrantee. Great expenience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ellien Landy, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!
Used car buying experience
I purchased a C300 CPO car last Sunday at this dealership. Hamed Ramni was the salesman whom we worked with and I think he is probably the best car salesman you will find. My wife and I first went in on Saturday and Hamed showed us the car and informed us of all the features in the car during our test drive. He was extremely patient, very jovial and did not pressure us into making a purchase on the first day. We returned on Sunday to finalize our purchase. Our finance manager Marc Rose is an equally nice guy and was very helpful. Between Marc is a mini celebrity on the MB forums so definitely search him on there. Marc gave us a very good deal on the extended warranty and Lo Jack options and was quick with the paperwork. We did have an issue where we were charged for some additional options that we did not request. I reached out to Chris the general manager via email to get this resolved but haven’t heard back from him yet. I also reached out to Hamed and he worked diligently on my behalf to get the issue resolved and I am happy to say that i will be receiving a refund for the extra charges in the next week or so. Overall, great people who make the car buying experience a pleasure. I highly recommend them especially Hamed and Marc for the great car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Abhishek Bachwani, thank you so much for your positive comments about W.I. Simonson Mercedes Benz! We apologize for the issues but are glad to hear everything was sorted out! If you ever need anything else from us, please feel free to give us a call or stop by. We do hope we can be of assistance in the future. Take care!
lgl88@sbcglobal.net
Lousy waiting area. Follow through leaves a bit to be desired
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
This isn't the type of experience we want to have our customers to have. Would you mind reaching out to Chris Pass at (855) 547-6257 so we can make things right?
GLK Service
Service agent was very helpful and knew what he was doing.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Minerva Briones, we are glad we could help! We hope you have a great day!
Purchaser
I have been dealing with WI Simonsen since 1986. Andrew Morgan in sales is the best (24 year relationship)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Henry Toles, thank you for your kind review; we are happy to pass along your comments to the team here at W.I. Simonson Mercedes-Benz! We hope to see you soon!
Service visit
Pathetic lack of knowledge, communication, follow through
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Steve, We?d like to thank you for taking the time to write a review. Poor guest experiences like yours go against our mission to provide exceptional service. We would love to speak with you directly in order to learn more about your experience and how we can improve for next time. Please contact Chris Pass at (855) 547-6257 at your earliest convenience. Have a wonderful day.
Service
Excellent customer service and overall experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
M Svendblad, thank you for the high star rating!