Reviews
EXCELLENT SERVICE
The buying process was fast and efficient. I didn't have to wait for a long time. The staff are friendly and it was a straightforward process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Esfeamor Vera, thank you for your kind words and this wonderful review!
Electrical Issue
Customer service was poor. Rare reply to text even though they encourage communication via text. Messages never returned. Car was there for more than a week but I was never contacted and provided an update.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are sorry to hear about the lack of communication you received. We strive to provide the best service possible and will do our best to provide you with a full 5-star visit next time. Thanks for leaving your feedback and have a great day!
Service with a smile...
My parking brake stopped working. The scheduled repair was a snap. Thanks Jose for taking such good care.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Leslie Lherault, we are so pleased you enjoyed your visit to W.I. Simonson Mercedes-Benz! Until the next time we meet, take care!
Souharda and Marc are THE BEST!
Souharda and Marc made trading in my lease so EASY. Souharda was the original person to get me into my 2015 GLA250 and I was happy to turn my lease in early for the new version. He was able to help me feel super comfortable transitioning with a trade in lease for the first time and Marc in finance made the boring paperwork process so much fun!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Samantha R, we are so happy to read such a great review about W.I. Simonson Mercedes Benz!
Excellent Service!
Volkan and his team provided amazing - and quick - service. My car came out looking and driving brand new! Thank you!!! :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Itzel Duenas, your wonderful feedback and rating mean a lot to us.
Service for G550 4x4 & C63
Volkan is always the man to see..... efficient and if he promised he would get it done... he will... super professional you will feel like family...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cynthia Gonzalez, we are very happy we could provide you with a positive experience! We're looking forward to your next visit with us!
S550 Service
Pleasant experience as usual. Very professional service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Harold Hernandez, we are so happy to read such a great review about W.I. Simonson Mercedes Benz!
Mercedes GLE
I've owned Mercedes autos for over 10 years. No better service than W.I. Simonson
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Trey Alexander, we are so happy to read such a great review about W.I. Simonson Mercedes Benz!
David Grace
My experience was Outstanding! Everyone was very very professional and polite! The process did not take long as well!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
David Grace, we're glad to hear you enjoyed your visit.
REVEIW FOR SERVICE
THE PERSON WHO HELPED E WITH THE SERVICE GAVE A LOT OF ATTENTIONS , WAS VERY HAPPY WITH HIM
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your positive review about your recent experience with us!