Reviews
Always treated with white glove experience.
Always treated with white glove experience. No complaints! Ashley our service advisor is very thorough and honest.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello liz.dillon27, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith Customer Relations Manager, wecare@lexusescondido.com
They are very people oriented and also very efficient.
They are very people oriented and also very efficient. Ashley was especially helpful and quickly got a function in the navigation system working for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello ONHARR55, Thank you kindly for taking the time and giving us 5 stars. We sincerely appreciate you doing business with us and we look forward to being able to serve you in the future. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Lexus always delivers a high standard of service and your
Lexus always delivers a high standard of service and your employees are all very helpful and friendly My personal experience with Mr Bernardo Dewes Service Consultant is he goes above and beyoud to make me feel like a valued customer I will always ask for Mr Bernard Dewes for all my service needs. Thank You. John Borg
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
hello JBORG530, Thank you for giving us 5 stars and for choosing us for your service needs, We are happy to know that our team is professional and helpful and we look forward to be able to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Bernardo was very helpful with the service I sometimes
Bernardo was very helpful with the service I sometimes question whether the mechanics are adding unnecessary repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi greg.norton, My apologies if we have somehow left you with any doubt of our intentions. Our goal at Lexus Carlsbad is to build meaningful and trusting relationships with our guest's. If given the opportunity would appreciate a chance to speak with you regarding your concerns in further detail. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com
Awesome service!
Awesome service! The staff is friendly, and helpful. They always take good care of me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello amycrawfordjones, Thank you for taking the time and giving us 5 stars. Have a wonderful day ad thank you for choosing our dealership for your service needs. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Personnel here at Lexus Carlsbad are helpful and
Personnel here at Lexus Carlsbad are helpful and responsive to customer’s needs. Nice waiting area a big plus.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello DCOOMBER, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Friendly customer service representatives, on time
Friendly customer service representatives, on time service, easy process Regarding the loaner car while my car was in for service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello dconklin1733, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a great day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Everyone was very friendly and accommodating.
Everyone was very friendly and accommodating.. abbey and Mary were great and helpful. They went out of their way to help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Nomedel, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Very friendly staff.
Very friendly staff. Easy to make an appointment. Always provide a loaner Lexus to use.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello ANDY.DENIGER, Thank you for taking the time and sending us your feedback and giving us 5 stars. We look forward to seeing you on your next visit. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Very friendly and gave me an accurate eta for when the
Very friendly and gave me an accurate eta for when the car would be ready.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Cavallin, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com