Reviews
The service was awesome and the staff was very friendly
The service was awesome and the staff was very friendly and courteous. I never encountered any problems or issue on my car for almost 5 years. Ryan was very knowledgeable and very professional in handling any required service that my car needs. Lexus service department is very awesome!!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Lester, Thank you for taking the time and giving us your feedback and 5 stars, we sincerely appreciate you and we look forward to your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Quick & easy!
Quick & easy! Pleased with the experience. Abbie treated me well. The lot attendants were courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello RAFAEL.MACIAS3, Thank you for taking the time and giving us 5 stars and for choosing our dealership for your service needs and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
I was overcharged for labor o could have easily completed
I was overcharged for labor o could have easily completed myself. I went to the dealer to complain. I was given no answer and have not heard from anyone for about two weeks. I will never do business with this dealership again unless it is warranty work.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear stustreem, Thank you for your response, we take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration that you have experienced recently. Your time is valuable and we appreciate that. If given the opportunity would like a chance to connect with you and look into your concerns further. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353
Professional, courteous, thorough, and they listened and
Professional, courteous, thorough, and they listened and provided good guidance. Good inventory considering these challenging times. And love the new ride! Thanks Lexus Carlsbad!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello MARKMCC, Thank you for taking the time and giving us 5 stars and congratulations on your new ride, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future as well. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Very knowledgeable service staff.
Very knowledgeable service staff. Customer oriented environment. Complete work on time and communicate all needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello NORMWJONES, Thank you for taking the time and giving us your feedback. We are happy to know that our team here is professional and courteous and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Always good and knowledgeable service.
Always good and knowledgeable service.everyone professional and kind. I don’t appreciate this 15 word minimum though !!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello drlmelendez, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
My car is not good.
My car is not good. The GPS system is very poor. I would like a rebate of 6 thousand dollars poor quality !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello BILL@CORDONNIER.COM, Thank you for taking the time and giving us 5 stars. Have a wonderful day. If you have any other questions, please reach out to me. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Great service, the entire staff, from management, to
Great service, the entire staff, from management, to sales,to service department, to those who wash the vehicles, very professional in every way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello MSMAGGIE.EEG60, Thank you kindly for giving us 5 stars and your positive feedback, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Abigail Bishop was very helpful, responsive, and professional in helping me. I would definitely give her 5 stars and would work with her again! Thanks Abigail!!
Service was good.
Service was good. Loaner vehicle had sputum on center of steering wheel and instrument cluster. Dirty windows. I was charged for gas when I had already replaced the gas I used.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi MARK.ADAMS440, My apologies for the presentation of the loaner vehicle that you received during your service with us. Your comments are not taken lightly and will definitely be addressed with our Management Team. If you have not addressed the gas as of yet, please reach out to me directly and I will be happy to look into this. We do value our guest's opinions and are always looking to improve. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353
Efficient, precise, and Professional.
Efficient, precise, and Professional. Kept me informed, and offered a loaner vehicle if I thought I would need one. Check out was simple, and my vehicle was washed and available within minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello 2ALOHA57, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com