Lexus Carlsbad

Used car manager Jorge tried to tell me that the Lexus I was interested in was traded for only $100 above the lowest price they would go, which is an outright lie as we all know they don't give near top dollar for a trade in. Then when I explained that there are other vehicles for sale right now with same miles and year that are Lexus Certified(theirs is not), he actually said "then why don't you buy one of those". Terribly rude and no people skills. How he got to be a manager is beyond me. I'll take my hard earned money elsewhere and I suggest you do the same. It didn't feel like a Lexus dealership, more like a low class used car lot.

This dealer is terrible they are not ethical. They attempt to sell L/Certified cars that have damage and do not disclose the information to the public. A L/Certified to Lexus meant the car had he highest standards. In this dealership they do not let the customer know of the damage to take advantage. Avoid this dealership as they are terrible. This is the first Lexus dealership that I have encountered to be so bad. Look them up on BBB and you will see that they have a D- for rating.

We bought a new Lexus from Lexus Carlsbad four months ago and are still waiting on our second key. We have no idea from Lexus of Carlsbad of when to expect it. They are of no help.

We have been waiting four months on our second key for our new Lexus from Lexus of Catlsbad with no date when we will receive it.

I want to thank BRANDAN BARRAGAN for making my Lexus purchase experience absolutely fabulous from beginning to end. No pressure, just great and knowledgeable. Brandon even introduced me to DINO, a sales manager I think, who owns the model of car I wanted to buy! Comparing notes was helpful. MAURICIO made the paperwork part painless and fast. I appreciate the excellent customer service!

Angelina d Zach were wonderful to deal with. Give them a try if you are looking for a new Lexus.

Lexus Carlsbad & my sales person Barney & the Manager Donald & Cyrus we’re wonderful. I love my RAV4 hybrid

I Have A Very BIG Complaint About This LEXUS Dealership! My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service Director and His Fantastic Service Team For Handling My Concerns & Requests. Thank You For The Excellent Service Experience!!

I’ve been calling them for weeks and leaving messages with the finance department to get a copy of my dealer contract. I haven’t received a call back or message from anyone. Totally confused by this type of customer service. I guess what I need is not important enough for a follow up. Way to go Lexus Carlsbad

I purchased a "low milage" lexus from Lexus Carlsbad Within two thousand miles, I went in to another place for a tire rotation, I was told that the tires were over 10 year old and they could not be balanced or rotated! The car had only 40300 miles on it at the time. Next after spending money for new tires, I had to get a brake job. Seems that the brakes were severely worn. When I purchased the car, the sales person told me that it was in 100% shape and that the brakes had been inspected as well as the entire safety items on the car. Clearely I was LIED to by this dealership.