Reviews
Customer service in loaner car area were quick
Customer service in loaner car area were quick professional and extremely friendly. The service to vehicle was completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello allenfam6@msn.com, Thank you for taking the time and sending us your feedback and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Good experience, no price haggling.
Good experience, no price haggling. Would definitely buy again from Mr. David Carrillo. 05/5/2022.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello P_ROSALES89, Thank you for taking the time and giving us 5 stars and your feedback. Congratulations and thank you for doing business with us and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Great service and fun atmosphere In these trying time
Great service and fun atmosphere In these trying time they made my car buying experience amazing
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello JENSTAMOUR, Thank you for taking the time and giving us 5 stars and your feedback, we sincerely appreciate you, and congratulations on your new car. We hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
I Always look forward to the ultimate customer service
I Always look forward to the ultimate customer service experience at Lexus. This is my 3rd purchase over the years and The team continues to be top notch!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello gervasicm, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Thank you!
Ashley is excellent!
Ashley is excellent!! She is very responsive and always thoroughly explains what is going on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Iris, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you choosing our dealership for your service needs and we look forward to be able to serve you in the future. Have a wonderful day ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
In general everything went quite well.
In general everything went quite well. Waiting time was reasonable and I appreciated the loaner. Service was completed in about 2.5 hrs which is great. Car was cleaned and is driving well. My only concern was the price. $620 for a 30,000 mile service is outrageous!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Bobby, Thank you for servicing your vehicle with Lexus Carlsbad. We are happy to hear that your service was efficient and you were able to utilize one of our loaner vehicles. The 30,000 mile service is a Factory recommended service by Lexus and one of the more extensive services performed. I can appreciate your concern regarding the price of your service. Please let me know if there is anything that I can answer or assist you with in the future. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353
Ashley my service technician is great.
Ashley my service technician is great. Very thorough and honest. Excellent customer service. Car always completed when promised and if not I always have a loaner. Would highly recommend Lexus Carlsbad for your service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello liz.dillom27, Thank you for taking the time and sending us your feedback and 5 stars, we sincerely appreciate you. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
This dealership has great customer service.
This dealership has great customer service. They care about their customers and have great communication!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello mar_inal, Thank you for taking the time and sending us your feedback, We are happy to know that our team here is professional and helpful and we look forward to serve you in the future Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
All of the services seem pretty overpriced.
All of the services seem pretty overpriced. This last time I went in the representative tried to sell me a bunch of “special” services such as alignment, fuel injector cleaning, and tire balancing. My car only has about 30k miles on it and is a hybrid so I definitely didn’t need these things they were trying to sell me. The people who handled the loaner car were great! They were super helpful and made the visit a decent one.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Educator, So happy to hear that the loaner staff were helpful and aided in your service experience. I completely understand, we do offer our guests items in addition to the Factory recommendations. Our goal is to assist and guide our guests to the best of our ability. I am sorry if you felt pressured in anyway, that is the last feeling we want our guests walking away with. Please do not hesitate to reach out with any comments or concerns, we are always here to assist and answer any questions that you may have. Thank you for servicing with Lexus Carlsbad. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353
The service department is always very accommodating and
The service department is always very accommodating and my service rep Ryan is was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello MIMPALA, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to serve you in the future as well. Have a lovely day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com