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Lexus Carlsbad

(752 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (888) 447-8879 (888) 447-8879
Used (888) 447-1349 (888) 447-1349
Service (833) 240-7311 (833) 240-7311

Reviews

(752 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus Carlsbad from DealerRater.

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Great experience!

Great experience! Extremely satisfied! Everyone is extremely helpful and extremely friendly! I love this location!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello kristygonzalez299, Thank you for taking the time and sending us 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

Good experience friendly and helpful.

Good experience friendly and helpful. My husband could not be at the appointment so they spoke to my husband via phone to discuss what needed to be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Mochimotion, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

I had great service and I am really happy with my car!

I had great service and I am really happy with my car! Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello maibouhon, Thank you for taking the time and for giving us 5 stars. We thank you for choosing our dealership for your service needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

Very professional and easy to work with !

Very professional and easy to work with ! I recommend choosing Lexus of Carlsbad for your dream car 👍🏼

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Kevin barba, Thank you for taking the time and sending us your feedback and giving us 5 stars, we sincerely appreciate you and we look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

Gary Kiner was our sales consultant he did an excellent

Gary Kiner was our sales consultant he did an excellent job helping us to choose a car that fit us. He found the car we wanted and was great about keeping us informed on the delivery date. It was a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello JULIEAJBT, Thank you for taking the time and sending us your feedback and 5 stars. We look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecre@lexusescondido.com

They are the BEST customer oriented dealership in San

They are the BEST customer oriented dealership in San Diego county. Very professional and helping our needs. I have been associated with them since 2003 and purchased half a dozen or so cars from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello PRABODHPATEL1113, We thank you for taking the time and giving us 5 stars and we sincerely appreciate you being a loyal customer. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

Very response, courteous and positive from beginning to

Very response, courteous and positive from beginning to end of job in all communications. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello n_ick, Thank you for taking the time and giving us 5 stars and we hope to able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

Ashley Dorschel was wonderful.

Ashley Dorschel was wonderful. Very prompt, efficient, and an excellent communicator. My RX was completed earlier than promised, and sparkling clean as a bonus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello ADIETOR, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

The people are very friendly curtious to their customers

The people are very friendly curtious to their customers I would recommend to others the service they provide to their customers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Hello ZANEMINER40, Thank you for taking the time and giving us 5 stars and we sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager wecare@lexusescondido.com

Excellent service.

Excellent service. Communicate well what is going on with vehicle during any service process. Would recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello cmoore597, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to seeing you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com