Reviews
Excellent and efficient service.
Excellent and efficient service. Although we have come to expect excellent service from Toyota and Lexus, the Carlsbad is outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello ESMARTIN.PHD, Thank you for taking the time and giving us 5 stars and we hope to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
My salesperson Patrick Care was great.
My salesperson Patrick Care was great. He was very courteous, knowledgeable, helpful and friendly. He worked with me to make to make the vehicle purchase happen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello DGILL00, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
I love Lexus of Carlsbad!
I love Lexus of Carlsbad! Great service! Very fast and effortless to get in and get out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello sandrazeldes, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Hello sandrazeldes, We are so happy to hear that your service experience was great. 5 stars are truly appreciated and we look forward to assisting you with your next service visit. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbd.com
Setting an appointment was quick and easy.
Setting an appointment was quick and easy. Car was checked in as soon as I got there. Getting a loaner was fast and easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello edtincu, Thank you for taking the time and giving us your feedback and 5 stars, we sincerely appreciate you choosing our dealership for your service needs and we look forward to serve you in the future.. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
All good
The service department has gone downhill since Covid.
The service department has gone downhill since Covid. Their prices continue to go up and their service level is declining. I have been coming to the service center for 12 years, and have had more problems recently than ever. For the second time getting a new set a tires on my current vehicle, I have gone to pick up my vehicle and my tires are filthy with the soap that they use to put the tires on. Not what I would expect for the prices that they charge. Also paid for a four wheel alignment, and my steering wheel is now not centered and I am going to have to take my car back yet again. Again not the level of service I would expect for a luxury manufacture and service department with increasingly higher prices.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Jennifer, I am so sorry to hear that the service experience provided did not meet your expectations. Customer satisfaction is our top priority and clearly that wasn't demonstrated to you. I would love to regain your trust and also understand how frustrated you must be. Our loyal guests mean the word to us, please reach out to me directly. Would love an opportunity to look into your experience further. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353
Friendly service - efficient operation - prices on the
Friendly service - efficient operation - prices on the upper end but not ridiculous for basic service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello PONECDJ, Thank you for taking the time and giving us 5 stars. We look forward to be able to serve you in the future. Thank you for choosing us for your service needs. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Best service after sale I’ve experienced!
Best service after sale I’ve experienced! Very helpful and always courteous staff that get the job done on time
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello SMITHB0369, Thank you for taking the time and sending us your feedback. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Great location!
Great location! Great service! Clean facility! Very professional and knowledgeable service advisor. Would recommend to friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello YFEI620, Thank you for taking the time and giving us 5 stars and we look forward to be able to serve you in the future. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Hi YFE1620, Thank you for sharing that you would recommend us to your friends. The best compliment that we could receive, so appreciate the 5 star review. We look forward to assisting you with your next visit. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbad.com
I've purchase plenty of cars at many different
I've purchase plenty of cars at many different dealerships, but the team at Lexus Carlsbad is world class. I just bought a new Lexus NX and I could not be more then happier. The team made is super easy from start to finish and was transparent the whole way through. Thank you Natasha, Nathan, Courtney, Zack, and Matt! Hit them up for your next vehicle - you will not regret it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello dwang, Thank you kindly for giving us 5 stars and your feedback, we sincerely appreciate you. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Hi dwang, Thank you so much for the great 5 star review! Lori Smith Customer Care Manager wecare@lexusescondido.com
Friendly and relaxed experience!
Friendly and relaxed experience! No pressure at all and super quick. Definitely would recommend. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello RICKTORRES760, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com