BMW of San Diego

Top rate service. Sam is the greatest. Great communication and service from the team. Highly recommend over all the other dealers in San Diego county.

My service advisor was outstanding. Malcolm paid attention to my concerns and presented me with options that would better suit my needs. He also explained the issue that was identified during the service I visited for, indicating that it would be in my best interest to replace my two rear tires due to a safety issue. He offered options to help me acquire the tires. After discussing the costs and benefits, I felt reassured that I was making the right decision for my vehicle. Malcolm even provided me with information on the warranty for the new tires, ensuring I understood the coverage. His thorough approach made the entire process feel seamless and stress-free. I left the dealership feeling confident in both my vehicle's safety and the service I received.

Michael Parker, our service advisor, goes above and beyond every time we need service. Communication and attentiveness are unmatched.

I brought my vehicle in for routine maintenance last week, and during the inspection, I was told the passenger-side engine mount had cracks and had collapsed, and it needed to be replaced. I thought the repair would be covered under my CPO warranty, but unfortunately it wasn’t. The estimate came out to nearly $2,400, which was a lot to take on unexpectedly. Marcelino, my service advisor, was incredibly helpful and patient, answering all my questions and walking me through everything. Chris, the service department manager, was very understanding. He personally worked with me and offered to reduce the cost significantly. Thanks to him, I only paid $1,600. I’m really thankful for both Marcelino and especially Chris for the way they took care of me.

My service Technician, Malcom, was very helpful as well as professional. I will recommend all my friends and family members to visit BMW of San Diego. Great staff and great service!

I love working with Michael Parker in service. He is straightforward and explains things really well. I appreciate everyone I’ve met when dropping off and picking up my car. To a one, they are low key and super helpful. It’s a busy place so if you’re in a rush let them know.

Service Advisor Andrew Kim went above and beyond in helping me with getting a new tire when I came in for the oil/filter change on my X5. He is always ready to help and made the service experience exceptional.

Best spot for BMW cars service. They always do a good job. Highly recommended for BMW owners.

As always my call to Brad Lawn, my service agent was answered immediately , with my appointment booked for the next day. I’m so grateful for Brads cheerful attitude and attention to detail, arranging for a loaner car for me to use while my recall part was installed is the best customer service and why I will always recommend BMW of San Diego. Deveana was a knowledgeable and complete professional in charge of my loaner car with the paper work put together quickly and efficiently and video documented the loaner car to show any scratches or damages for the record. ( there were no scratches or any damage). BMW of San Diego has a great staff.

Great service, fast and well explained! Customer service is outstanding, installation are clean and comfortable.