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2022 state dealer award
View 2 awards
2022 state dealer award
2022 consumer dealer award

Reviews

(692 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of San Diego from DealerRater.

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Service Advisor Andrew Kim went above and beyond in

Service Advisor Andrew Kim went above and beyond in helping me with getting a new tire when I came in for the oil/filter change on my X5. He is always ready to help and made the service experience exceptional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best spot for BMW cars service.

Best spot for BMW cars service. They always do a good job. Highly recommended for BMW owners.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

As always my call to Brad Lawn, my service agent was

As always my call to Brad Lawn, my service agent was answered immediately , with my appointment booked for the next day. I’m so grateful for Brads cheerful attitude and attention to detail, arranging for a loaner car for me to use while my recall part was installed is the best customer service and why I will always recommend BMW of San Diego. Deveana was a knowledgeable and complete professional in charge of my loaner car with the paper work put together quickly and efficiently and video documented the loaner car to show any scratches or damages for the record. ( there were no scratches or any damage). BMW of San Diego has a great staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service, fast and well explained!

Great service, fast and well explained! Customer service is outstanding, installation are clean and comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Advisor TJ Bell is the best.

Service Advisor TJ Bell is the best. Great service all the way around. John Romero

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service by all the staff I encountered from pulling

Great service by all the staff I encountered from pulling the car up to drop it off , until I picked it up. Special thank you to Andrew Kim. Wonderful customer service and very kind. I'm thankful he is my service advisor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

When we got to the service place, the employee greeted us

When we got to the service place, the employee greeted us with a smile and said to go to the customer service waiting room where the service agent would be there to talk to you. Mr. Parker came over and went through everything we needed to know about the service. The service was excellent and efficient. Thank you,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Michael Parker the service tech was very helpful and

Michael Parker the service tech was very helpful and professional. Made sure I had a loaner waiting and kept me informed during the entire repair process. Also honored my extended warranty without question

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service advisor was professional and friendly.

Service advisor was professional and friendly. My car was ready faster than estimated. The waiting area was clean, comfortable and the coffee was delicious.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

How blessed I am to have Sam as my service advisor he’s

How blessed I am to have Sam as my service advisor he’s the best in the business he explains everything in detail about my service needs and my car is driving like it’s new again thanks for treating me like family Sam

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.