DCH Honda of Temecula

DCH Honda of Temecula has the best customer service of any Honda Dealer that I have ever done business with period. It all starts with the sale and continues with the excellent Honda Service Department making sure that the service is done right the first time. Tim Triplett, our Service Advisor always exceeds our expectations of what Customer Service is all about.this dealership. He cares that the service is done right, on time as promised and makes sure that we are completely satisfied with all service work completed before leaving.. Thanks Tim. John and Kathleen Hoffman

I take my 2005 Honda Civic in for service at the DCH location in Temecula. I've always had really good experiences in working with the service department. The employees have been extremely busy on the days I've been in for service, yet despite that, they always take the time to accomodate my own busy schedule. In my opinion, your service representatives are professional, knowledgable, courteous, and honest, and it appears that Honda will only hire those service reps that are highly qualified. S. Moore Murrieta, CA

My wife and I were intially displeased with the service department due to some miscommunication with a diagnostic test that was promised and yet not performed that resulted in our Odyssey breaking down late at night far from home only two days later. Everyone from Mark Johnson in service, to Richard Dickins in internet sales, to Michael Vaught in sales and Kelly Schmidt did a superb job exceeding our expectations and maintaining our loyalty as multiple Honda owners. I was also delighted to speak with Lorraine who was quick to answer my questions after purchasing and taking delivery of the vehicle. One recommendation that I would make however, is to examine the way that the service department communicates with the sales department. That aspect of the internal organization appears to be lacking and in need of improvement. When a customer recognizes a lack in communication between departments, it becomes a credibility issue for the dealership.

I would like Honda to know about the very good and personal service I received when I came in contact with Cheryl Foster. I was having a problem trying to get a second key for my recently purchased one year old "CRV LIMITED EDITION". Cheryl called to ask if I was satisfied with the service I had received when buying my one year old "CRV SPECIAL EDITION" car, so after saying how very pleased with the service I had received from Honda, I explained that I wasn't too happy about not being able to get a second key, which after reading the manual I realized I should have. I had asked Brad my salesman to see if he could get me a second key but after a while he called to say he had asked his manager but he had been told he could not get one and I would have to buy one for about $120.00 because the previous owner had not given the other key up (or the blank copy) After relaying this information to Cheryl she said she would see what she could do, which I was sure not too much. To cut a long story short Cheryl was able to get me another key. I feel being the car was only one year old Honda should have produced one at the time of my purchase. But having said all that I must say I am over all very pleased with the service I got from Honda and the service I am receiving at the present time, and YES I will come back to Honda for another car when the time is right. Thank you for giving me the opportunity to be able to voice my opinion, and Cheryl Thank you again for "saving the day". Very Sincerely yours. Patricia sparks

Going to DCH Honda of Temecula for our new car was by far the best choice. Not only because we love the Honda car, but all three employees we met with went above and beyond to get us into the car we wanted. Overall, great experience at DCH!

My wife came in for service last Sat with our two children. She was greeted with friendly smiles and people ready to help and assist. My family was driven to and from the movie theater and upon arriving back to the dealership, she was actually talked out of a repair that we thought she needed. The car drives great and we even received a follow up phone call the next day to see how the service was! I'm so thankful that I can send my wife and kids somewhere and know they will be well taken care of and not taken advantage of.

We came in to purchase a used Honda and was able to leave with a new Honda Civic because of the wonderful help of Lorraine,Kelly,and Quentin. They were wonderful to work with and very helpful and knowlegeable in their jobs. I appreciate their wisdom and advice that was given and would recommend family and friends to them. We have them looking for a used car for our son that we plan on purchasing in March.

As a first time car-buyer, I wasn't sure exactly what to expect walking in to the Honda of Temecula. At first I was really interested in a black civic, but that turned out to be a bust of a car, and they didnt feel comfortable selling it to me, which I thought was very honest. I came back a few days later and Spencer helped me pick something else out. Totally in love with the Civic I have now. Fantastic salesman, 100% patient and helpful through all of my indecisiveness. Will definitely be recommending DCH Honda to anyone interested in buying a car.

We are long time customers. This is our go to place for anything about our Civic and CRV. Of course we dread anything going wrong with our cars, but we have confidence here, and never have had a problem with the staff here or the work done on our cars. The service people are very personable and take time to get to know the people they deal with and do whatever they can to make the experience better and make you want to come back time and time again. We really wouldn't go anywhere else.

Salesman was nice and laid back so we bought a car from him.