Reviews
Excellent Service Department
Not only have we purchase a vehicle 5 years ago at DCH Honda in Temecula, but we have regularly serviced our Honda vehicles there for the past 10 years. I have always been pleased with the service that we receive. The service agents are always very helpful in keeping our car up to date with preventative maintenance without having to do a "sell job" to get us to sign up for unnecessary repairs. What can I say, Honda's are great-made vehicles . . . we have never needed major repairs anyway. Our recent experiences with Service person Tim Joyce is always very pleasant. Thank you for the excellent service over the last several years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Domingo was very helpful with assisting me to purchase my...
Domingo was very helpful with assisting me to purchase my new honda civic. I was very pleased with his service and when I decide to buy a new car in a few years I will be back at DCH Honda looking for Domingo! Thank you again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We're happy to hear that you had a great experience with our dealership and your sales associate Domingo. Enjoy your new Civic. We look forward to serving you in the future.
I came in because I needed my tail light changed. Tim...
I came in because I needed my tail light changed. Tim had me in and out of there in less than 10 minutes. That's what I call service! I was also happy to learn that the complimentary car washes have been reinstated. Great Job Tim!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your comments about Tim and our Service Department. We are all passionate and proud of our work and appreciate your feedback. It is our pleasure to serve you. We hope you come see us again.
I live in Los Angeles and needed an oil change while in...
I live in Los Angeles and needed an oil change while in the area. I called after the service department had closed, however Mariss was awesome and scheduled an appointment and answered all my questions. Arriving late the next day was no problem for Colin in service who kindly took all my information. Making this an even better experience oil change free for first time customer. With free wifi I am a very happy customer. I am writing this as I'm in lobby waiting.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. We sincerely appreciate the opportunity to serve you. We hope that you will visit us again when you are in the area.
I bought my used 2007 Mitsubishi Outlander a few days ago...
I bought my used 2007 Mitsubishi Outlander a few days ago and overall, I saw I am impressed with this dealership. You can tell a lot about a dealership, not only from you initial purchase, but from the service afterwards. I got a very good deal on the price and monthly payments. They did ok on the two trades I had; it was what I expected. Rick was my salesman. He was very professional and friendly. He made the whole sales experience easy-going and friendly. It was a very low pressure environment and made for a good experience all around. After I bought the car, I noticed there were a few things wrong. The car pulled to the left, the interior lights did not turn on as well as a sub par job done on the interior detailing. Most would rate the dealership low for this. I would have if not for the outstanding service department. Collin greeted me at my vehicle and took care of me and the car. Collin assured me DCH stands by their products and that everything would be taken car of. I left the vehicle overnight and the next day, everything was fix. The alignment issues were corrected and the interior lights were now functioning perfectly. They also did an outstanding job on the interior detail work (the previous owner obviously had dogs). They did a 5 star job and got the vehicle back to me in fantastic shape. Even though there were problems with the vehicle out the door, Honda did everything they could to make sure that when I left again, I was completely satisfied; and I was. Thank You Rick, Collin and DCH Honda!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had the best car buying experience here! I traded in my...
I had the best car buying experience here! I traded in my old Pilot for a new one a few months back. Mike made the whole process super easy and relaxed. My husband is having a horrible time with Toyota right now. It makes me appreciate Honda even more =) I will definitely be going back in the future and I highly recommend this Honda to everyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words about Mike and our dealership. We're happy to hear that you had a great experience. Please let us know if there is anything we can do for you regarding your other vehicle. Enjoy your new Pilot and thank you again.
This is a personal satisfaction comments / review...
This is a personal satisfaction comments / review specifically for the service that we have received from Tim Joyce as our Service Supervisor over the years that we've been patronizing DCH Honda Temecula. We purchased a new 2007 Honda Odyssey in January 2007 and have been [ extremely ] satisfied with it. In addition to buying a 'great' car/van, we have been very fortunate to have [ Tim Joyce ] as our Service Supervisor. Tim is the ultimate professional who values his clients and continuously goes the "extra mile" to assist and accommodate our service needs. He, without pause, tries to ensure that we understand what is needed when the Codes appear for service as well as openly sharing his knowledge and opinion to further attain that understanding and satisfaction. I [ highly ] recommend DCH Honda Temecula [ because ] of staff members such as Tim and do advise all new and current Honda owners to introduce yourself to Tim and trust him to be [ your ] Service Supervisor! Respectfully Submitted, Patrick ( Rick ) L. Taylor , President GORDIAN ENVIRONMENTAL CORPORATION
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a fan of Tim Joyce and our dealership. We are grateful for your positive comments and recommendation. Your business is much appreciated and we’ll do our best to continue to give you the kind of service you deserve.
David was really nice and he listened to what I was...
David was really nice and he listened to what I was saying I wanted in a car. I am now leasing a beautiful Honda Accord. Thanks David!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We're happy to hear that you had a great experience with David. Enjoy your new Honda Accord!
This business pulled the YO YO Scam on me, google it if...
This business pulled the YO YO Scam on me, google it if you have to. Promised a percentage on a loan, and then 3 weeks after owning the vehicle and putting money into it, I was told that the loan was not accepted at that percent, but at a higher (almost double) percentage. The percentage I bought the car with was the reason I made the deal, as I came in with another loan with a slightly higher percent already in place. They NEVER TOLD ME that the loan could not go through, they said it was good, and I took their word.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
A month before my 18th birthday, my mom and I began...
A month before my 18th birthday, my mom and I began discussing purchasing a car so that we would no longer have to share one due to the conflicts in our busy schedules. I had always been interested in Hondas, and the moment we drove onto the dealership my interests increased. We were greeted by bright, eager-to-help faces who guided us through every step of the way. Any questions or concerns we had, even about other cars, DCH Honda was extremely helpful. I was unaware of it, but my mom was working with DCH to lease a brand new car for my birthday. They were extremely kind and worked with our needs and wants as a customer. When I was surprised with my car, representatives from DCH Honda were also there to experience it with my family and I. They truly made us feel at ease and their service was exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new car and Happy Belated Birthday. We're glad that we were able to help with the birthday surprise and pleased to hear that you had a great experience. Enjoy you new Honda!