DCH Honda of Temecula

This is my first visit to this dealership and I am pleasantly surprised! I had made an appointment on line, which was easy and convenient. When I arrived, I was first in line and was met by a friendly professional. He explained exactly what I should do next and stayed with me to begin the process. I was escorted to the waiting area and offered coffee, cookies, tv, and free computer/internet usage. Because I had to wait for my car, I was anxious about the time. Howwever, my representative had said that they'd be done in about an hour and a half. That wasn't the case - it was only one hour and they had already washed my car! I was lead to the cashier to finish the transaction and given 2 cookies - for the road! This couldn't have gone any smoother! Wow, this is great! I will definitely tell my friends about this place! And, we will bring my husband's car here too! Thanks to everyone in the Service Department (including the cashier) for a fantastic experience!

We had gone to numerous well known dealerships in the hopes of trading in our Honda and upgrading but being that our loan was upside down we got turned away numerous times. We decided to go back to DCH Temecula even though we had moved and it was a bit of a drive. Peter from Sales and Brian from finance went above and beyond to get us what we wanted. Not only were we able to trade our old car in we got into a brand new car with payments we were happy with! I can't thank them enough!! I will go back and would recommend any of my friends or family looking to purchase or lease. It was what a auto purchase should be like pleasant, easy, fast and no headache! I love DCH Honda of Temecula!!!

During my visit for Odyssey van service on 3/17/2012, Tim Triplet provided the total quality customer service, very professional, helpful, and an awesome service advisor. My great pleasure to mention for a "Job well done!" Keep up the good work.

Excellent pricing, service and shipping. Very helpful providing information. Definitely will continue to do business even though we are 3000 miles away from the dealership.

Brad was an amazing dealer. We did most of our deal via phone calls and online and that saved my family time and hassle. Brad made it happen for our family and was the most honest car dealer I have ever worked with in my life. Once financing was handled, we chose our car and he had it ready to go with all the paperwork when we arrived. I can't imagine how great of a car buying experience we had...Im still in shock. I was so wary of how easy this car buying experience seemed...but now I see that if you choose a dealership that really cares about their customers, it will always be a breeze as shown by DCH Honda of Temecula.

I bought a certified 2008 Honda Civic on 1/16/12: I started off on http://autotrader.com utilizing the trade in tool.....I was contacted by Brad from DCH Honda. So, I went onto the website to browse the inventory, Brad popped up to chat. I was straight forward with him about my credit history/score, what I could afford and what I wanted. Brad went to work right away helping me get the process started. It was late evening so he would finish up in the morning...next morning he calls me to tell me that I have been approved with pretty much everything I asked for! I was to go in after work and see Corbin. Got there, Corbin was AWESOME. Paperwork and trade in did not take long to do at all. To sum it up, my hubby and I walked away oooing and awing in amazement at how EASY the process was with them and the service that both Brad and Corbin gave us was a definite 10+! Highly recommend the dealership and we will use them again in the future!

Recently leased from DCH Honda in Temecula and had a great experience. I found Daniel to be very helpful and honest. I truly felt that he cared about getting me into the right car. I would definitely tell my family and friends to see him knowing they will be treated with respect.

Initially Mitch Hawthorne, Sales Rep. was very easy to talk to and showing an interest in wanting to help me find the right car. He even asked if a car I was interested in could be Certified and Detailed ahead of other cars so I could buy it. However, I felt at the end that he lost some patience with me, which is something that shouldn't happen during a professional relationship and unfortunately when customers are making a major purchase, they will need time to let it process and also they may change their mind. Mitch Hawthorne is overall a nice man, but I really felt his frustration and even though he may try to hide it, it is felt, because his initial positive energy changes. I honestly felt like a hinderance versus a customer. Also, Sales Reps and Sales Managers should expect customers to be more educated on buying a car because so much information is available on the internet. Therefore, they should always be prepared to have patience during this process. I was baffled that Danny (Mitch Hawthorne's Manager) was totally rude with me during the negotiations. Instead of counteroffering me (a Customer paying for the car in full during the purchase) or trying to find common ground, he said that I should go to another dealership! Very offensive to say that to a customer, and I felt he was out- of-line. I immediately left, because their is nothing else to say after a statement like that. Obviously, I would never recommend anyone come to this Dealership after my experience.

Some rough patches with sales rep but in the end everything worked out. Sale was really made by the efforts of Erin Ramsey who was able to obtain the color we wanted from another dealer. Corbin was unable to do this for us.

I have always had a great experience when dealing with DCH Honda. They have always been helpful in answering any questions I might have, even when they know I am still deciding which car I want. A very friendly and warm atmosphere.