Tuttle Click Ford Lincoln

They handled my C'max service in a very timely manner. No issues, no hassles.

Sending many thanks to Tim McCormick, Dan Schmidt and team for exceptional customer service! We are very happy with our new Bronco Sport - thanks again!

Mr Paul parsons did a great job helping me meet my timeframe, he as well did a wonderful job helping me with my Lincoln. Suggested all the right things needed. I greatly appreciate all help and knowledge. I will always ask for him… Thank you Paul!!

I recently received a notification that my car was due for service and that it could be picked up and dropped off for me. The process was seamless. My car was picked up from my office and serviced. I was made aware of what else my car needed, new tires, and all the work was done the same day. My car was back in time for me to leave work and head home!

With my 2 most recent visits to this dealership, both times my different vehicles (Explorer ST & F150) were delivered with physical damages. The problem is that I didn’t fully notice either until getting home (as the service drop-off/pick-up area has an overhang with dim lighting). Although both were minor, either the lot porters or mechanics were not careful when parking/moving my vehicles. Regarding the Explorer ST, I dropped it off for a standard oil change. Upon receiving the vehicle, everything appeared fine and at one point another car drove by where their headlights shined my front bumper. I caught a brief glimpse of scratches all over that corner (as if someone rubbed that area when moving the vehicle). Of course I couldn’t see it without good lighting (the scratches were not deep, but lightly scuffed). I didn’t bother bringing it up to them at the time because I’ve already waited a long time (nearly 30 minutes) from the time I handed my receipt to the lot porter to get my SUV. Eventually, I paid a detailer to buff out the scratches. As for my recent visit last week with the F150, it had various issues (powertrain, mechanical, and electronics) but they couldn’t find a problem. So they kept my truck for 3 days and only did an oil change. And upon receiving my truck, I discovered a door ding on my front driver side fender. I couldn’t tell at the time of delivery due to the poorly lit area under the overhang, but the moment I arrived home (keep in mind this was on a sunny Friday around 12 noon), at certain angles the dent stuck out like an eyesore. Again, I didn’t bother informing them because I already had a sour experience during this visit with my incompetent service advisor (who kept the truck for 3 days without correcting the 2 pending check engine codes, completely ignoring my squealing brakes concerns, not documenting my problem with the “WIRELESS” Apple CarPlay cutting off, causing the radio’s display to completely go black and become unresponsive until the truck turns off/back on, and the biggest problem being that the truck shudders/stutters/hesitates/chokes when going up inclines/hills). I verified the codes were not cleared, and the check engine light came back the next day. As for the Apple CarPlay, the service advisor didn’t emphasize the “WIRELESS” feature, so of course the mechanic didn’t find a problem; the difference is they disabled the wireless feature, so I would just use wired CarPlay. Overall, I’m not happy with this dealership - and not to mention a couple years ago they “lost” my Explorer ST one time; they brought up a different Explorer (base XLT but in the same color) and were puzzled when I immediately told them that’s not my vehicle. I waited over 60 min until they finally found it. Dan Schmidt was able to address this problem at the time, but I’m starting to lose faith that my vehicles will come back with careless damage once in their possession.

This dealership is awesome. My whole engine blew up and I needed a new short block which I know isn't a quick fix. Jack the service rep was in contact with me during the whole process and always kept me updated! Dan the service manager is awesome as well tell and they really care about their customers. 10/10 going back to get service done. They also fought for me so I wouldn't have to $14k for a new block. They literally saved me thousands of dollars. Thank you! You guys are awesome! -KI

Had to change brakes on both axels of my Edge. Discussed procedure with Paul. He always checks past work on the car and what else might be coming up. Brakes was all I needed (and new battery in FOB) Paul took care of it, had the car ready, washed and I am very pleased and appreciate his attention to detail and follow thru.

Paul is excellent as my advisor for my ongoing car maintenance! He’s worked at Ford for many years and is someone I trust to advise me with my car.

Great communication and troubleshooting my issue with the Ford F150.Tim was awesome keeping me updated every step of the way. The car wash at pickup is a plus!

Very professional,efficiently explained, swiftly , customer service to detail the best! The Team with Body collision, mgr. David , explained with detail from begin to end of service and great listening to assess and analyze and act to the success of his customers!! The TUTLE CLICK LINCOLN FORD, where I purchased my Ford Fusion, 2020...You'll be in the Best hands to take care of your vehicle's services . As well to caring for the time and customers satisfaction, exceeded! Thanks so much David and Team Ford! All the Best! Happy 4th of July!! Stay Safe and Best! Christina Rothwell