Reviews
Great service EIQ and outcome
Although invisible to the usual service intake person - a wonderfully professional checked on me once - then came back and started the process. He worked some kind of magic and car was done earlier than promised! Running smoothly again. A service experience that started poorly was turned around by a person who listened and said a few kind words. Car running great again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Okay I call three time left messages for my Lincoln mxz
Okay I call three time left messages for my Lincoln mxz for service schedule. No one call I personally went on Saturday 7th May and talk to Paul Parsons and he say that Shawn will call me. As of Today Tuesday no one call. So I dont know how can I do my Lincoln car service. I hope some call and schedule my services. Thank you
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Okay I call three time left messages for my Lincoln mxz for service schedule. No one call I personally went on Saturday 7th May and talk to Paul Parsons and he say that Shawn will call me. As of Today Tuesday no one call. So I dont know how can I do my Lincoln car service. I hope some call and schedule my services. Thank you
Hello, we're very disappointed to read about your recent experience with us at Tuttle-Click Ford Lincoln. We're so sorry to hear you haven't recieved a phone call from our team yet! Could you reach out to our customer service team regarding this situation? They hope to connect soon so we can get you scheduled for service! Tuttle-Click Customer Service | support@tuttleclick.com
Quick and painless experience!!
We had a issue with our Ford c-max plug in charger and Paul helped us figure out the problem. A good experience dealing with Paul and this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Took my New truck in for an idle issue, took a whole week
Took my New truck in for an idle issue, took a whole week to get it back and still has issues, plus they gave it back with scratches which were done by there mechanics. Would no recommend this service department at all, just bad service all around. Advisor was Paul parsons.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Always satisfied
Paul made my service experience easy. He listened to my concerns and took care of everything my car needed. When I reached out during the day, I received a prompt response. I will look forward to working with Paul and the Irvine Tuttle Click service department for a long time to come.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Above and beyond!
The process for getting my car serviced was simple and efficient. I was communicated with regularly, and the team went above and beyond to accommodate me by delivering the car to my home even though we recently moved 60 miles away from the dealership .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good service
Paul in the service department is the best. He has helped with all 3 of my vehicles. The last one needed some major repairs and he did some digging and saw we had an extended warranty and it covered the repair.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service!!!
Great service department. My truck was repaired quickly and drives perfectly. Craig and Jack are the best. Merry Christmas to all at Tuttle-Click and a Happy NewYear!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sam Gilani is the best!
Go see Sam Gilani for all of your service needs!!! Sam is always a pleasure to work with and provides excellent communication throughout the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
TuttleClick Ford Irvine very professional!
My employer recommended Tuttle Click, so I thought to try; I’ve alway had foreign cars so I’ve been spoiled by excellent service. Tuttle Click treated me very well servicing my Ford even though I didn’t purchase it from this dealership but I arrived early enough as not to interfere with regular business!
- Customer service 4.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase