Reviews
It’s All Starts With The Service Writer!!!
I stopped in for a service and the service department discovered some problems with my car. They solved the issues quickly and got me right out the door. Great job to my service writer Paul and to the service department!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Extremely Pleased
Just had my Edge serviced (35,000 mi) along with new tires. Extremely pleased with the outcome, service advisor was Marissa. She did a great job - extremely knowledgeable and professional. Could not have imagined a better experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Highly recommend!
Highly recommend Tuttle Click Ford Lincoln dealer. They immediately identified the problem with my 2018 Navigator when another dealer in the area did not. They arranged for a loaner and took care of everything. Excellent customer service in both service and parts department. Moving forward, this will be our go to dealer for all service needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Took a diesel truck in for a oil change it took two days....
Took a diesel truck in for a oil change it took two days. With and appointment then they wanted to upstate and keep it for another day or two to change the coolest. $200.00. Rip off
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hello, we are disappointed to hear about your recent oil change experience with us here at Tuttle-Click Ford Lincoln. We are sorry to hear that you felt this way! We hope to do all that we can to turn your experience around and show you the kind of customer service that we are proud to share. Could you please directly reach out to our customer service management team? We look forward to connecting with you! Tuttle-Click Customer Service | support@tuttleclick.com
Helpful Service
Rod is always so helpful when I bring my 2017 Explorer in for service or need help with my anything for my car. I can always count on prompt service and a job well done, and I so appreciate it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Megan, Thank you for sharing your recent 5 star experience with Rod here with us at Tuttle-Click Ford Lincoln. We are so glad to hear that your service experience with us was prompt and well done. Thank you for choosing to work with us, and we are here for you anytime! Enjoy every mile ahead! Tuttle-Click Customer Service | support@tuttleclick.com
Top Top Service at Tuttle Click Ford Services
I brought in my 2020 Ford Explorer for an oil change and was beyond happy with the VIP style service I experienced. I walked right in and Oscar Rosales was happy to help! He gave me an estimated wait time which wasn’t bad since I showed up late in the morning. He was very nice and professional. I could tell he loved what he does, helping others out. He even kept me up to date on how my car was coming along. He didn’t have to do that but he did and it just added to his above and beyond work. I would highly recommend Tuttle Click Ford Service and if you are blessed enough you will meet Oscar as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for sharing your recent 5 star service experience with Oscar here with us at Tuttle-Click Ford Lincoln! We're thrilled to read your review, and we'd like to thank you for being a part of the Tuttle-Click family. Enjoy every mile ahead!
Great Service
Tuttle Click provided great service to my Lincoln. I brought my car in for maintenance. During the inspection the service team found an oil leak in my engine. My advisor Kevin O made sure my car was repaired and taken care of. Kevin, Stephanie and the service team are so professional. I do appreciate the great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for sharing your recent 5 star service visit with Kevin and Stephanie here with us at Tuttle-Click Ford Lincoln! Enjoy every mile ahead, and thank you for choosing to service your Lincoln with us here at Tuttle-Click!
Excellent service department
I bought my Ford Edge at Tuttle Click Irvine because of their service department and particularly their senior service rep Paul Parsons. I had a Taurus before the Edge and had it serviced twice a year for five years at T-C Irvine - never disappointed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mel, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. First off, we are so glad to hear that you love your Ford Edge that you bought with us! And secondly, we are thrilled to hear that you choose to continue working with us because you loved working with Paul in our service department. Thank you for continuing to be part of the Tuttle-Click family, and we are here for you for all things Ford! Enjoy the road ahead Mel!
After working with a dealer, we found the vehicle we...
After working with a dealer, we found the vehicle we wanted at Tuttle and requested a transfer. Tuttle first approved the transfer and then said it had sold. We chatted online with a rep that said it was there and ready for us to come in and take a look. They then said there was too much interest in the vehicle. They lied and jerked us around for days. Horrible service. We will wait and get this vehicle anywhere else than Tuttle!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Kymberly, We are disappointed to hear about your recent experience with us here at Tuttle-Click Ford Lincoln. We are sorry to hear that there was much miscommunication about the vehicle you were interested in. We sincerely apologize for our mistake on this behalf. Could you please reach out to our customer service management team directly? We want to do all that we can to turn your experience around for the better. We look forward to connecting with you! Tuttle-Click Customer Service | support@tuttleclick.com
Won't shop Tuttle
After working with a dealer, we found the vehicle we wanted at Tuttle and requested a transfer. Tuttle first approved the transfer and then said it had sold. We chatted online with a rep that said it was there and ready for us to come in and take a look. They then said there was too much interest in the vehicle. They lied and jerked us around for days. Horrible service. We will wait and get this vehicle anywhere else than Tuttle!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Kymberly, We are disappointed to hear about your recent experience with us here at Tuttle-Click Ford Lincoln. We are sorry to hear that there was much miscommunication about the vehicle you were interested in. We sincerely apologize for our mistake on this behalf. Could you please reach out to our customer service management team directly? We want to do all that we can to turn your experience around for the better. We look forward to connecting with you! Tuttle-Click Customer Service | support@tuttleclick.com