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Tuttle Click Ford Lincoln

(693 reviews)

Reviews

(693 reviews)

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Review

I always get helpful service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I don't know yet about the quality of repairs

It was handled efficiently and quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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scheduled service

courtesy, promptness, reasonable, honest

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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They get it right the first time.

I took my Hyundai Genesis in to get repaired. The entire process from start to finish went exceptionally well. The staff went out of their way to be helpful and when I got my car back it looked great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outastanding service - beautiful facility

TUTTLE CLICK IS A SUPERIOR DEALERSHIP WITH GREAT SERVICE. BUYING EXPERIENCE WAS SO EASY I COULD HARDLY BELIEVE IT.. EVERYONE WAS COURTEOUS AND PROFESSIONAL AND I REALLY BELIEVE THEY GOT ME THE BEST VEHICLE FOR THE BEST PRICE. AS A SINGLE FEMALE, I WAS TOTALLY COMFORTABLE WITH THE WHOLE PROCESS. THE FOLLOW UP SERVICE WAS GREAT AS WELL. SERVICE DEPARTMENT WAS ON TOP OF EVERYTHING AND ALL MAINTENANCE ISSUES WERE ADDRESSED THOROUGHLY AND PROFESSIONALLY. I WOULD RECOMMEND THIS DEALERSHIP (AND HAVE RECOMMENDED IT) TO ANYONE LOOKING TO PURCHASE A CAR - AND TO ANYONE NEEDING SERVICE ON AN EXISTING VEHICLE. THUMBS UP - FIVE STARS - THEY ARE GREAT!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ford Review

Quick and easy process. I went in for a 5K service, and they did a great job, and followed up immediately after.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Service Service

My family has been buying cars from this dealer since they first opened. My Dad bought a car there when they opened. I have bought many cars there trading every two years. I cannot imagine going anywhere else. People are friendly and the service department is excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Tuttle Click Ford Linclon is the best.

From the moment you walk into the door of the new service department to when you leave you are in their caring hands. A service advisor takes you through the process of documenting what your car needs and any problems your car may be having. I usually wait for my Explorer. There is a very nice waiting area next to a small but good cafe ready to serve. Coffee is free along with the pleasant atmosphere. In no time at all my car is ready, would you like your car washed the advisor asks? I wait outside on the sidewalk and my car drives up. Until next time!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service, good quality, comfortable waiting

Mike Towles was very prompt, accommodating, and considerate. The $19.95 special pricing on the oil change and checkup is a great value. I feel confident bringing my car to the dealership, and it's nice that it's now affordable too. I also love the new waiting area--it's very comfortable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate your marvelous feedback, Nicole. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We are glad to know that Mike was able to provide prompt and considerate service. Check us out on Facebook for access to our exclusive monthly specials! Shirley

GREAT GREAT SERVICE AND PERSONAL

Everyone here has always treated me great! And very knowledgeable! The best Ford Dealer I have ever been too! The Ford Dealer in Tustin could take some lessons from you guys! Keep up the great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, Cheryl and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. We are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Warm Regards, Shirley