Reviews
Repair
Mike, the service contact was friendly, professional, answered all my questions, gave me an estimate that was accurate and had excellent follow through when I returned to pick my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arthur, thank you for writing about your visit with us! I am happy to hear that Mike was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our followers and likers. Shirley
Great service, friendly people, clean beautiful
I love all the service advisors - much faster and happier people - I like not having to go to the cashier for my keys, if I don't owe anything!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Barabra and thanks for the great feedback! We're very happy that our service team was there to give you the customer service we know you deserve! Thank you again and we look forward to seeing you again! Best regards, Shirley
Best Car Purchase Ever!
Tim McCormick was the best salesperson I have ever worked with. He was so laidback. Not pushy at all. I appreciate him taking the time to explain all the bells and whistles the car has. I also appreciate Mechelle Williams getting me the best deal possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Toni, thanks for your kind words! We appreciate Tim as well as Mechelle and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and make sure to like us on Facebook and follow us on Twitter to catch the latest service specials. Best regards, Shirley
Great Customer Service, very knolodgeable staff
Tim is an excellent sales representative. He is very knowledgable about the vehicles and is so accomodating. The entire staff was so pleasent to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for your outstanding review, Norman! We're glad to hear that our team was friendly, knowledgeable, and quick! Tim is wholly devoted to the success of our guests? experiences and we are both lucky and proud to have him on our team. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best Regards, Shirley
Great service
The service department representative I delt with was very courteous, helpful, and prompted to contact me about what was being done for my vehicle and to let me know when it was done and ready to be picked up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stephen, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Best, Shirley
Did not have a long wait
They were willing to work with me and got to me right away. I recently had my purse stolen with all my car keys and clickers and had to have everything made from scratch. They knew that and did not make me wait for long.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Patricia for the remarkable review! We are very happy that we completed your service quickly. We understand that servicing your car takes valuable time out of your day and we never want to waste our customers' time. We look forward to servicing you again. Be sure to follow us on Twitter and like us on Facebook to get exclusive specials! Warm Regards, Shirley
Nice clean facility. Great service.
Janey the service writer was great. She communicated with me quickly and multiple times. On my last visit I had to call my advisor myself to get any information. Janey is GREAT!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing about your visit with us, Sharon! I am happy to hear that Janey was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Take care! Best, Shirley
A very "Comfortable" car buying expeience
The cash incentives and rebates were a big factor and made my decision a lot easier. I've been driving an Infinity G35 for over 10 years and this is my first Lincoln (MKX). So far I'm enjoying the ride. From the sales to drive-off, Tuttle Click Ford & Lincoln made the whole car buying process was very comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for writing about your visit with us and congratulations on the purchase of your new Lincoln, Alan! I'm glad you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. It is encouraging to hear that we impressed you by delivering pressure-free service. Welcome to the Tuttle-Click Ford Lincoln family and we can't wait to see you again! Sincerely, Shirley
The kind of business you'll likel
Calvin is the type of salesperson one wants to do business with. He was kind, attentive and helpful in all areas of the transaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your wonderful review means a lot to us, John! We appreciate your feedback and are happy to hear that Calvin was able to meet your needs during your time at our dealership. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs! Sincerely, Shirley
Buying Experience
Your staff, especially the sales staff, made it very easy and quick for me. Very friendly, very informed and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Ford, Mark! Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again! Sincerely, Shirley