Reviews
Great service
Great service and I definitely recommend to anyone needing to get their car serviced around the so cal area. Also recommend all to refer to Craig for assistance
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Nick, thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are happy to hear that your service experience with Craig was so great. Thank you for choosing to service with us, and we are here for you anytime you need. Enjoy every mile ahead! Tuttle-Click Customer Service | support@tuttleclick.com
Owner
Reza was extremely knowledgeable about all of the products that we spoke about. He was very calm and easy to work with. I had a nice experience at Tuttle-Click Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Scott, thank you for sharing your recent 5 star car buying experience with Reza here with us at Tuttle-Click Ford Lincoln. We are glad to hear that Reza was "extremely knowledgeable" about the vehicles you were interested in and was easy to work with. Congratulations on your new purchase! Thank you for joining the Tuttle-Click family. We are here for you for all things Ford! Tuttle-Click Customer Service | support@tuttleclick.com
Craig was my service advisor. Customer service was...
Craig was my service advisor. Customer service was excellent! Friendly staff. The porters were quick to assist me. I have nothing but good to say about this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your recent 5 star service experience with Craig here with us at Tuttle-Click Ford Lincoln. We are thrilled to hear that Craig provided excellent, friendly and fast service. Thank you for making us your trusted dealership of choice, and we are here for you anytime you need! Tuttle-Click Customer Service | support@tuttleclick.com
New Battery
James was very helpful and efficient in having my battery replaced under warranty. I was in and out in about 30 minutes.was very pleased with the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Pam, thank you for sharing your recent 5 star service experience with James here with us at Tuttle-Click Ford Lincoln. We are pleased to hear that your experience was helpful, efficient and quick. Thank you for choosing to service with us, and we are here for you anytime you need. Enjoy every mile ahead! Tuttle-Click Customer Service | support@tuttleclick.com
Mason Lawley is the best salesman ever!!!
I would adopt Mason if I could he’s like my own grandson.He is the best ever ever ever ever ever ever ever.I would recommend him to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Laverne, Thank you for sharing your recent 5 star experience with Mason here with us at Tuttle-Click Ford Lincoln. We are thrilled to hear that working with Mason was the best ever! We are honored to hear that! Thank you for choosing to be part of the Tuttle-Click family. We are here for you always! Enjoy the road ahead Laverne! Tuttle-Click Customer Service |support@tuttleclick.com
Consumer
I took my vehicle in at 9:30 am in the morning. Paperwork stated they were open till 7:00pm. After not receiving a call or text from service advisor , I called at 5:50 pm and was told service advisor went home and they would call or text me in the morning. Next morning I received a text they were working on the car, 2 hours later I was informed that I needed a new trunk Motor $539. I had taken vehicle in because rear hatch would open but would not close. I took vehicle to a local shop, they looked on line and found out all they needed to do is disconnect the battery and the lift gate would reset itself. I would think that a Ford Dealer could figure that out. Prior to this I received a recommendation from a service advisor when I had my oil changed. I had 82 K miles at that time. Wanted to change spark plugs (Ford says at 100 K miles on line),also wanted to flush transmission (Ford says at 150 K miles on line) appparently they do not follow the manufacturers recommendations.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Carol, We are disappointed to hear about your recent service experience with us here at Tuttle-Click Ford Lincoln. We are sorry to hear about this miscommunication. We want to do all that we can to help turn your experience around for the better. Could you please send us an email directly so that we can get in touch with you? Our management team has seen your review, and we would like to speak with you further about your experience. We look forward to starting the process of turning your experience around! Tuttle-Click Customer Service |support@tuttleclick.com
Service review
Paul Parsons helped me with my vehicle. My check engine light was on. Ford got my vehicle fixed and I was in and out in about 24 hours. Great customer service. I will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Heather, Thank you for sharing your recent 5 star service experience with Paul here with us at Tuttle-Click Ford Lincoln. We are so glad to hear that your service experience was quick and thorough. Thank you for choosing to service with us, and we are here for you anytime you need. Enjoy every mile ahead! Tuttle-Click Customer Service |support@tuttleclick.com
Great service .... Thanks Sam!
Great service ... it’s a pleasure dealing with service .... thanks Sam!I dropped it off and and it was ready when promised ...thanks a lot.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Johnny, thank you for sharing your recent 5 star service experience with Sam here with us at Tuttle-Click Ford Lincoln. We are so happy to hear that he provided timely and honest service. Thank you for choosing us, and we are here for you anytime you need! Tuttle-Click Customer Service | support@tuttleclick.com
Mark B.
Great service Thanks again to the service department. Look forward to seeing them again. Dan is a great service manager! The rental car process was easy and quick. Thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mark, Thank you for sharing your recent 5 star service experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that your time with Dan made the service process quick and easy. Thank you for choosing us, and we are here for you anytime you need! Tuttle-Click Customer Service I support@tuttleclick.com
20k mile service 2019 raptor
Was in and out 1 hour great service had oil change rotate tires cabin air filter great service highly recommended will use them again for next service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Dave, Thank you for sharing your recent 5 star experience with us here at Tuttle-Click Ford Lincoln. We are pleased to hear that your service experience with us was so great and highly recommendable. Thank you for choosing to be part of the Tuttle-Click family! We are here for you anytime in the future. Enjoy the road ahead! Tuttle-Click Customer Service I support@tuttleclick.com