Reviews
Great team work
My service advisor Paul P. was great about providing me with updates while my vehicle was in for service. When I arrived Michael from the quick lube greeted me and started my paperwork since Paul was with another customer. I was early for my appointment, I appreciated the fact that the whole team was willing to help me with my service appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Javier, we are so pleased to see this positive review! We are happy that Paul and Michael were able to go above and beyond for you during your service visit. We strive to give a quality experience and unmatched service! We can't wait to see you next time. Sincerely, Shirley
Great service!
Welcomed by Mike Towles in service, even though he was not the assigned contact, and immediately registered and taken care of....used computer to idendify car and needed items and made sure that the shuttle was available ASAP. Could not have been more pleased with the response.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely thank you for taking the time to leave us your review, Sandra. Our customers are very important to us, so it is a pleasure to hear that all of your vehicle needs were accommodated. We will pass the awesome comments onto, Mike! We look forward to seeing you again soon. Sincerely, Shirley
Great Service/Awesome Facility
Everyone is very efficient, pleasant, professional, and really cares about your experience. I love the new waiting area and cafe. I also like the free car wash at the end of my service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing such a great review about your experience at our dealership, Michelle. We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave confident and satisfied. We look forward to seeing you again! Sincerely, Shirley
Great service, clean environment
Both John in Sales and Joe in Finance were very pleasant to work with and explained things every step of the way through the process. Very pleased with that.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this outstanding review, Sally! We are committed to providing you with unmatched service and believe in educating our customers to help them make informed decisions. I am glad John and Joe were able to assist you during your time at our dealership. We look forward to seeing you again on your next visit. Enjoy your new car! Sincerely, Shirley
Excellent service
Car was delivered by the estimated time. Brian, the service manager, also noticed a burnt out brake light before I left and took the time to get it replaced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
On behalf of Tuttle-Click Ford, I would like to express our sincere gratitude both for your loyal business and for taking the time to write this amazing review, Greg. Customer service is our utmost priority and it gives us great satisfaction to know that your experience was positive. We hope to see you back at the dealership soon! Sincerely, Shirley
Professional, great, customer wait friendly
I had several timing issues on when I was able to pick up my car. He was able to have my car done long before promised and it saved me a lot of extra hassle. He had my car ready AND washed before I got there. He was very friendly and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your recent experience with our dealership, Tammy! We are thrilled to know that our team gave you great service during your visit at our dealership. We will be sure to pass your comments along to our team and we look forward to having the opportunity to work with you again. Sincerely, Shirley
Great service, Clean new showroom/waiting area
Friendly service agent and prompt service. Appreciated the service agent anticipating that the service for a recall might take a while and reserved a loaner car so I was on the road quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janet, we really appreciate you writing about your experience with us! Our entire staff works hard to deliver knowledgeable customer service while maintaining an honest and hassle-free atmosphere. I'm so glad our service team was able to prove that to you personally. Don't hesitate to call or stop in if you have any additional questions or concerns. Sincerely, Shirley
Great service
I've only been to Tuttle Click Ford twice and the last time I was there was after they were completely finished with remodeling. My boyfriend and I weren't sure where to go so we walked up to the service manager and he pointed us in the right direction. We had an appointment with a specific employee but since she was busy someone else helped us instead. We dropped off my car, signed some papers, and were on our way within five minutes. As it turned out, I had to get my clutch replaced and the whole process took approximately three business days. I received a phone call stating what the issue was and that the part had already been ordered and two days later my car was good to go. I love that the employees are extremely knowledgeable, friendly, and get back to you quickly. I've gone to other ford dealerships and no one else has come close to providing the same customer service. I won't go anywhere else ever again :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to write this great review and assign our dealership a perfect star rating, Jerika! We are happy to hear that our team went above and beyond during your visit. We will pass these comments along to everyone. I hope we have earned your repeat business; we'd love to continue impressing you during future visits. Sincerely, Shirley
Great Service with CNG Vehicle
I had a problem and complained in this survey. The service Director took my complaint seriously and kindly corrected the problem to my satisfaction. That attention to my needs gained my loyalty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Larry, we are so happy and grateful to hear that we earned your loyalty back. Each and every customer is so important to us and we are glad we were able to show you that. We can't wait to have you in the dealership next! Sincerely, Shirley
Great Service Team
I felt like I was family and my safety, my family's safety and best interests were being considered in decisions made to service my vehicle. I appreciated that Mike G. (my mechanic) looked at every scenario with regard to my truck, and offered helpful input regarding making repairs vs selling it. John R. took time to really listen to all the problems I wanted addressed and he made sure it all got done (he didn't miss a thing!). He even found the beginnings of a rust spot up high on my truck (where I am too short to see), which he made certain was corrected.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this outstanding review, Christine! We are committed to providing you with unmatched service and believe in educating our customers to help them make informed decisions. I am glad Mike and John were able to assist you during your time at our dealership. We look forward to seeing you again on your next visit. Feel free to contact us for any other information you may require. Sincerely, Shirley